Responsibilities

- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Requirements

- Proven experience as a help desk technician or other customer support role
- Proficiency in English
- Excellent communication skills
- Tech savvy with working knowledge of office automation products, databases and remote control
- Positive understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues

📌 IT IS_Service Desk (Pune)
🏢 Clifyx
📍 Pune