Role & responsibilities

Job Purpose To provide operational support for IT infrastructure, IT asset management, endpoint administration, user support, security compliance, software/license tracking, attendance systems, and IT documentation. The role will work closely with the AGM - IT in ensuring smooth IT operations across the organization.

Key Responsibilities

IT Infrastructure Project Management

- Initiation, Planning, Execution and Monitoring of IT Infrastructure projects
- Manage servers, storage (SAN/NAS), virtualization networking and cloud platforms (AWS,).

IT Asset Management

- Maintain and update IT Asset Register for laptops, desktops, printers, scanners, mobile devices, and accessories.
- Track asset allocation, transfers, returns, warranty status, AMC details, and lifecycle management.
- Coordinate asset procurement, deliveries, deployments, and disposals.
- Perform periodic asset audits and physical verification.
- Maintain software inventory and license allocation records.

Endpoint Administration

- Assist in device enrolment and management through Microsoft Intune.
- Monitor device compliance, antivirus status, encryption.
- Coordinate deployment of security policies and software packages.
- Support Windows 11 upgrade and hardware refresh initiatives.
- Maintain endpoint inventory and compliance reports.

User Support & Service Desk

- Provide L2 support for laptops, desktops, printers, mobile devices, and Microsoft 365 applications.
- Troubleshoot hardware, software, network, VPN, email, and printing issues.
- Coordinate with vendors for warranty support and issue resolution.
- Ensure timely closure of incidents and service requests.

Attendance & Biometric Systems





- Manage biometric attendance devices across offices and project locations.
- Perform user enrolment, modification, and deactivation.
- Troubleshoot device connectivity and synchronization issues.
- Coordinate with HR and vendors for attendance-related support.

Endpoint Security & Compliance

- Monitor compliance with IT security policies.
- Assist in enforcing USB control, application restrictions, and endpoint security controls.
- Track exceptions and maintain security-related documentation.
- Support audit activities and compliance reviews.

Software & License Management

- Maintain records of software subscriptions and licenses.
- Track usage and allocation of engineering and productivity software.
- Assist in license renewals and compliance verification.
- Generate periodic utilization reports.

Reporting & Documentation

- Prepare IT operational dashboards and reports.
- Maintain SOPs, IT policies, asset documentation, and audit records.
- Update trackers for procurement, licenses, compliance, and support activities.
- Assist in preparing management reports and presentations.

Automation & Process Improvement

- Support maintenance of SharePoint-based IT Asset Management systems.
- Identify opportunities to improve operational efficiency.

Vendor Coordination

- Coordinate with hardware, software, networking, and security vendors.
- Follow up for quotations, deliveries, AMC renewals, and support cases.
- Verify delivered items against approved specifications.
- Track open issues and ensure timely resolution.

Preferred candidate profile Experience: 8-10 years

Educational Qualification

- B.E./ B.Tech (IT/Computer Science) or
- B.Sc. IT / BCA or equivalent qualification.

📌 It Infrastructure Manager (Mumbai)
🏢 Shapoorji Pallonji Group
📍 Mumbai