Job Title: IT Engineer - Dynatrace Integration Specialist
Key Responsibilities
· Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.
· Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.
· Guide application teams for o the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.
o the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.
o writing event documentation and incident resolution guidelines o creation of automatic tickets in the Service Now ticketing system.
· Contribute to the definition of Monitoring Compliancy levels for applications
· Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.
Qualifications
· Proven experience with Dynatrace setup and configuration.
· Strong understanding of synthetic monitoring and alarm management.
· Experience with ServiceNow or similar IT service management tools.
· Problem-solving mindset with a focus on continuous improvement.
· Experience in a similar liaison role between application and platform teams.
· Experience in operational application management o troubleshooting user issues and performing root cause analysis o identifying recurring issues and ensuring long-term fixes
· expertise in setting up alarming for Dynatrace and Splunk for different applications o define and fine tune alerts o integrate Dynatrace alerts in incident management tooling
· Knowledge of ITIL practices and principles.
Soft skills
· Excellent communication and collaboration skills.
· Ability to work effectively with diverse teams, creating a cooperative setting where ideas and solutions are shared openly.
· project management "light” skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
· Sense of accuracy (in monitoring configuration)
· Be able to provide support and training to application teams with varying levels of technical expertise.