Role & responsibilities

Handle inbound customer calls professionally.

- Understand customer needs and provide accurate information or solutions.
- Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
- Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate department for timely resolution.
- Stay updated on product, process, and system knowledge to provide correct information.
- Adhere to company policies, process guidelines, and compliance requirements.

Required Skills & Competencies

- Excellent verbal communication skills in English.
- Clear pronunciation and valuable voice modulation.
- Strong active listening and interpersonal skills.
- Ability to handle pressure and high call volumes.
- Problem-solving attitude with a customer-first approach.
- Basic computer literacy (MS Office, CRM tools, email handling).

📌 International Voice Process Executive (Noida)
🏢 NLB Services
📍 Noida