Roles & Responsibilities

- Chat Management: Handle multiple customer chats at the same time with speed and accuracy.

- Customer Support: Resolve complaints, answer product questions, and guide users through technical steps.

- Upselling & Cross-selling: Spot customer needs during chats and pitch upgraded features, plans, or add-ons.

- Target Achievement: Meet daily and monthly goals for customer satisfaction (CSAT) and sales conversion.

- Documentation: Update customer details and chat logs accurately in the CRM software.

Preferred Candidate

- Minimum 1 yr.

experience in the International Voice Process.

- Minimum 1 yr.

experience in BPO domain.

- Fluent English required.

- 12th grade can also apply.

- Comfortable with Night shift.

Perks & Advantages

- Salary upto 4.40LPA

- Attractive Incentives

- Both Side Cab Facilities

- 5 Days Working

- 2 Days Rotational Offs

Share your updated CV on (phone hidden) (WhatsApp) OR Email [email protected]

📌 International chat process/Dual Chat (Noida)
🏢 Tech Mahindra
📍 Noida