Customer Support Executive – International Chat Process

Job Title: Customer Support Executive

Process: International Chat – E-commerce Seller Support

Location: Pune, Maharashtra

Work Mode: Work from Office

Experience: Minimum 1 year

Employment Type: Full-time

Working Days: 5.5 days per week

Shift: Rotational shifts

Compensation: Up to ₹32,500 CTC per month + performance incentives

Cab Facility: Company-provided cab facility available

Job Overview

We are hiring Customer Support Executives for an International E-commerce Seller Support process in Pune. The role involves assisting international sellers through chat and providing accurate, timely solutions to their queries.

Candidates with prior experience in international voice and chat support, particularly in seller support or e-commerce support, are encouraged to apply.

Key Responsibilities

- Handle seller queries through international chat support.
- Provide accurate and professional responses to seller-related concerns.
- Assist with account, order, payment, product, and process-related queries.
- Identify issues and provide appropriate resolutions within defined timelines.
- Maintain high standards of customer service and communication.
- Follow process guidelines, quality standards, and performance metrics.
- Document customer interactions and update relevant information accurately.




- Escalate complex or unresolved issues to the appropriate team when required.

Candidate Requirements

- Minimum 1 year of experience in an international voice and chat process.
- Prior seller support experience is mandatory.
- Experience in e-commerce, marketplace, seller support, or related customer support processes will be preferred.
- Strong written and verbal English communication skills.
- Good typing speed and ability to communicate effectively through chat.
- Robust problem-solving and customer-handling skills.
- Ability to work in rotational shifts.
- Candidates should be comfortable working from the Pune office.
- Both undergraduate and graduate candidates can apply.

Preferred Skills

- International Customer Support
- Chat Support
- Seller Support
- E-commerce Support
- Customer Service
- Written Communication
- Problem Solving
- Multitasking

Why Apply?

- Opportunity to work in an international e-commerce support environment.
- Competitive compensation of up to ₹32,500 CTC per month.
- Performance-based incentives.
- Company-provided cab facility.
- Opportunity to develop international customer and seller support experience.

Interested candidates can apply through Indeed with their updated resume. Email - [email protected]

Contact - (phone hidden)

Pay: ₹30,000.00 - ₹32,500.00 per month

Work Location: In person

📌 International Chat Support (Pune)
🏢 MBSPL
📍 Pune