Company Description CloudNXT Integration Pvt. Ltd. is a comprehensive IT and digital services provider supporting enterprise, mid-segment, and small businesses. Founded in 2014 by professional services experts from Microsoft and other leading cloud and hardware organizations, the company brings deep industry knowledge to its clients.

The team has over 300 years of combined experience in IT infrastructure and application development services, with certified specialists in Microsoft, Red Hat, Cisco, Citrix, VMware, and AWS. CloudNXT has managed large-scale infrastructure transformation and operations for more than 50,000 users. The company serves clients across India, the USA, EMEA, and Southeast Asia, offering global exposure and diverse project opportunities.

Designation: Senior Inside Sales Representative (ISR)

Department: Sales / Inside Sales

Reporting To: Sales Head / Business Head

Location: Pune

Experience: 5–6 Years

Company Overview

CloudNXT is a leading provider of Cloud Infrastructure and Digital Transformation solutions. We specialize in delivering cutting-edge cloud services including GCP, AWS, Azure, and productivity solutions such as Google Workspace (GWS) to help businesses scale, modernize, and operate efficiently.

Role Summary

We are looking for an experienced and result-oriented Senior ISR Manager to lead and manage our Inside Sales/ISR team. The ideal candidate will be responsible for driving B2B sales growth, managing the complete inside sales process, achieving revenue and lead-generation targets, and building a high-performing sales team.

The role requires strong team leadership, sales planning, pipeline management, client engagement, coaching, and performance management skills. The candidate should have a robust understanding of the IT/Cloud/SaaS sales environment and be capable of converting business opportunities into qualified meetings, opportunities, and revenue.

Key Responsibilities

1. Team Management & Leadership

- Lead, manage, and mentor the Inside Sales/ISR team to achieve individual and team targets.
- Set clear daily, weekly, and monthly goals for team members.
- Monitor individual team performance, productivity, conversion ratios, and target achievement.
- Conduct regular team meetings, performance reviews, and one-on-one discussions.
- Coach team members on prospecting, cold calling, objection handling, consultative selling, and closing techniques.
- Identify performance gaps and implement appropriate training and improvement plans.
- Motivate the team and maintain a high-performance and target-oriented culture.
- Support recruitment, onboarding, and training of new ISR team members.

2. Sales Strategy & Target Achievement

- Develop and execute effective inside sales strategies to achieve monthly, quarterly, and annual business targets.
- Drive new customer acquisition through outbound calling, email campaigns, LinkedIn outreach, and other B2B prospecting channels.
- Identify new market segments, industries, and business opportunities for CloudNXT solutions.
- Ensure consistent achievement of lead generation, qualified meetings, opportunity creation, and revenue targets.
- Analyse sales performance and take corrective actions to improve results.
- Work closely with the Sales Head/Business Head to define sales plans and growth strategies.

3. Lead Generation & Prospecting





- Oversee the team's B2B lead generation and prospecting activities.
- Identify and target relevant decision-makers such as CXOs, IT Heads, CIOs, CTOs, IT Managers, Procurement Heads, and Business Owners.
- Ensure quality leads are generated through cold calling, email campaigns, LinkedIn, databases, referrals, and other channels.
- Establish effective prospecting processes and ensure consistent follow-ups.
- Improve lead-to-meeting and meeting-to-opportunity conversion rates.

4. Pipeline & CRM Management

- Manage and maintain a healthy sales pipeline across the ISR team.
- Review pipeline regularly and ensure opportunities are properly qualified and progressed.
- Ensure accurate and timely updates of leads, calls, meetings, follow-ups, opportunities, and sales activities in the CRM.
- Track pipeline value, ageing, conversion ratios, and sales forecasts.
- Prepare regular sales reports and provide insights to management.
- Maintain strong CRM discipline across the team.

5. Client Engagement & Consultative Selling

- Engage with prospective B2B clients to understand their business and technology requirements.
- Guide the team in identifying customer pain points and positioning appropriate Cloud/IT solutions.
- Support the team in pitching solutions such as AWS, Azure, GCP, Google Workspace, Cloud Infrastructure, Managed Services, and Digital Transformation solutions.
- Handle important or strategic prospects and participate in client discussions when required.
- Support the team in handling objections, negotiations, and commercial discussions.

6. Follow-up & Opportunity Management

- Ensure timely and structured follow-ups with prospects and existing opportunities.
- Track pending discussions, proposals, meetings, and next actions.
- Work closely with the Senior Sales, Account Management, and Technical teams to move qualified opportunities through the sales cycle.
- Ensure no qualified opportunity is lost due to inadequate follow-up or poor communication.

7. Cross-Functional Collaboration

- Coordinate with Sales, Presales, Technical, Marketing, Delivery, and Management teams to ensure smooth movement of opportunities.
- Work with the technical team to arrange solution discussions and client meetings.
- Provide market and customer feedback to the management and marketing teams.
- Support marketing campaigns by providing insights on target industries, customer requirements, and lead quality.

8. Performance Monitoring & Reporting

- Prepare and present daily, weekly, and monthly sales performance reports.
- Track key metrics including:
- Calls and connects
- Qualified leads
- Meetings booked
- Opportunities generated
- Conversion ratios
- Pipeline value
- Revenue generated
- Individual ISR performance
- Identify trends, challenges, and opportunities for improvement.
- Present actionable insights and recommendations to senior management.

9. Process Improvement

- Develop and implement effective inside sales processes and SOPs.
- Continuously improve prospecting, qualification, follow-up,



and conversion processes.
- Introduce best practices for call quality, lead qualification, CRM usage, and sales productivity.
- Use data and performance metrics to improve team efficiency and sales outcomes.

Key Performance Indicators (KPIs)

The Senior ISR Manager will be evaluated based on:

- Monthly / Quarterly Revenue Achievement
- Team Target Achievement
- Qualified Lead Generation
- Number of Meetings Booked
- Opportunity Creation
- Lead-to-Meeting Conversion
- Meeting-to-Opportunity Conversion
- Pipeline Growth and Quality
- Sales Conversion Rate
- Team Productivity
- CRM Compliance
- Customer Engagement & Follow-up Effectiveness
- Team Retention and Development

Qualifications & Experience

Education:

Bachelor's degree in Business, Marketing, IT, or a related field. An MBA in Marketing/Sales/Business Management will be an added advantage.

Experience:

- 5–6 years of relevant experience in Inside Sales, B2B Sales, Business Development, or IT/Cloud/SaaS Sales.
- Minimum 1–2 years of experience in managing or leading an Inside Sales/ISR team is preferred.
- Experience in the IT, Cloud, SaaS, Managed Services, or Technology industry will be highly preferred.

Required Skills

Sales Skills

- Strong B2B sales and business development skills.
- Excellent cold calling and prospecting skills.
- Strong negotiation and objection-handling abilities.
- Consultative and solution-based selling approach.
- Strong understanding of sales funnels and conversion processes.
- Ability to achieve aggressive sales targets.

Leadership Skills

- Strong team management and people leadership skills.
- Ability to coach, mentor, motivate, and develop team members.
- Strong performance management and problem-solving skills.
- Ability to handle pressure and work in a target-driven environment.

Technical Awareness

- Good understanding of Cloud Computing concepts.
- Working knowledge or awareness of AWS, Microsoft Azure, GCP, Google Workspace, SaaS, IaaS, PaaS, and Managed Services.
- Ability to understand customer requirements and position relevant technology solutions.

Communication Skills

- Excellent verbal and written English communication skills.
- Strong presentation and interpersonal skills.
- Hindi or Marathi proficiency will be an added advantage.

CRM & Analytical Skills

- Hands-on experience with CRM systems and sales reporting tools.
- Strong knowledge of sales dashboards, pipeline reports, and performance metrics.
- Good analytical and data-driven decision-making skills.
- Strong proficiency in MS Excel / Google Sheets will be an advantage.

Ideal Candidate Profile The ideal candidate should be:

- A target-oriented sales leader with strong B2B sales experience.
- Capable of managing and motivating a team of ISRs.
- Proactive, energetic, and highly disciplined in sales execution.
- Strong in communication, negotiation, and relationship building.
- Comfortable working in a fast-paced and growth-oriented environment.
- A self-starter with a "never-give-up" attitude and the ability to handle rejection.
- Passionate about technology, Cloud solutions, and business growth.

Employment Details

Job Type: Full-Time

Work Location: Pune

Department: Inside Sales / Business Development

Experience Required: 5–6 Years

Role: Team Management + B2B Inside Sales + Business Development

📌 Inside Sales Representative (Pune)
🏢 CloudNXT Integration
📍 Pune