Job Summary-

The L1 System Support Engineer handles routine infrastructure monitoring, capacity alerts, file server access, and data center maintenance. This role ensures high system uptime, quick ticket resolution, and accurate inventory tracking while freeing senior engineering teams to focus on critical projects.

: L1 System Support Engineer

Position Overview

Role: L1 System Support Engineer

Level: Entry-Level / L1 Support

Function: Information Technology / Infrastructure Support

Roles and Responsibilities

1. Monitoring & Reconciliation: Manage and update server inventory in Motadata daily to maintain full asset visibility.
2. Alert Management: Respond to CPU, memory, and disk alerts within 15 minutes and coordinate initial fixes.
3. Data Center Visits: Perform monthly hardware health checks during UPS maintenance and handle on-demand hardware vendor coordination.
4. Access Control:



Process file server user access requests within a 4-hour SLA to maintain security compliance.
5. Asset Tracking: Update hardware and cloud asset inventory weekly to ensure audit readiness.
6. Ticket Resolution: Troubleshoot, manage, and close routine L1 infrastructure support tickets independently.
7. Requirements & Skills
8. Basic knowledge of operating systems, server hardware, and network monitoring tools.
9. Strong skills in problem-solving and multi-tasking under tight SLAs.
10. Positive communication skills for coordinating with vendors and application teams.
11. Ability to visit data centers for physical maintenance and emergency support when needed.

Pay: Up to ₹250,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Infrastructure Support Engineer (Vidyavihar)
🏢 ComUnus Technologies
📍 Vidyavihar