Company Name: VARITE India Private Limited

About The Client

Client is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

Essential Job Functions:

- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.

- Platform and software contact centers use to provide customer support.

- The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

- Your expected interactions are within your own team and direct supervisor

- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work

- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

- Please note that this role may require you to work in rotational shifts

Qualifications

- Skill required: Next Generation Customer Operations - Customer Service Technology

- Education:Any Graduation

- Years of Experience:1 to 3yrs





Required Skill

- Collaboration and interpersonal skills

- Ability to work well in a team

- Problemsolving skills

- Ability to perform under pressure

- Written and verbal communication

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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