Communicate with customers over email and phone and act as the main point of contact for customer accounts.
Monitor client shipments on a day-to-day basis from booking to delivery.
Book shipments with carriers and ensure import documents are noted with customs to avoid any delays and ensure smooth customs clearance.
Handle all shipment-related issues from origin to overseas and resolve them promptly.
Prepare daily management information system (MIS) reports as required by clients and management.
Ensure complete accuracy in performing all tasks.
Coordinate with customs for clearance and operations for all activities.
Collaborate with shipping lines/airlines for IGM manifest and DO details.
Work with consignees and overseas agents to ensure smooth operations.
Perform any other duties as assigned by management.
Requirements:
Proven experience in a similar customer service and documentation role in the import industry
Strong communication and organizational skills
Ability to work independently and in a team workplace
Proficiency in Microsoft Office and knowledge of import procedures
Attention to detail and problem
Application Question(s)
- Are you qualified with Diploma/Degree in Graduation or relevant field?
- are you most comfortable with location Fort, Mumbai?
- what is your current annual salary / ctc?
- what is your expected annual salary / ctc?
- How many years of Proven experience in Import Customer Service in Freight Forwarding and Logistic industry?
- what is your notice period? (in days)
- How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
Work Location: In person
📌 Import Customer Service (Mumbai City)
🏢 Orbitouch Outsourcing Private
📍 Mumbai City
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