- Provide Level 2 technical support for desktop issues, troubleshooting and resolving complex problems related to hardware, software, and network connectivity.
- Configure new employee accounts on the company's Active Directory, ensuring seamless access to resources.
- Troubleshoot Outlook configuration issues, including email clients setup, password resets, and account lockouts.
- Collaborate with other teams to resolve escalated cases that require coordination across multiple departments.
Job Requirements :
- 3-4 years of experience in Desktop Support or a related field.
- Solid knowledge of Windows operating systems (Windows 10) and basic networking concepts (TCP/IP).
- Proficiency in configuring Outlook email clients and troubleshooting common issues.
- Familiarity with cloud-based applications such as Google Drive or OneDrive.