Required Skills:

- Strong understanding of the healthcare revenue cycle, including billing, collections, and reimbursement.

- Proven leadership experience with the ability to coach and mentor an AR team to meet performance goals.

- Excellent communication skills for providing feedback, guidance, and support to team members.

- Ability to identify performance gaps and implement corrective measures to improve team efficiency and accuracy.

- Strong analytical skills to assess AR aging, claim trends, and other key performance indicators (KPIs).

- Strong problem-solving skills and ability to handle complex or escalated issues effectively.

Preferred Skills:

- Minimum of 4 years of experience in AR management or a supervisory/coaching role within the healthcare revenue cycle.

- Knowledge of payer requirements, insurance policies, and government regulations

- Ability to implement process improvements to enhance AR efficiency and reduce claim denials.

- Requires to have in-dept knowledge in reviewing and handling ATB

- Daily Work strategy to be implemented to the team for better progress

- Handling Client emails & escalations

- Should possess robust attention to detail

- Identifying bulk denials or trends to reduce ATB

- Strong knowledge in preparing reports, dashboards, PPTs and should be familiar to provide education or knowledge to the team from the reports

- Creating and handling accesses to provider portals

- Should ensure work is completed within TAT

:

Key Responsibilities:

- Coaching &
- Training:

Provide continuous coaching, mentoring, and professional development to the AR team, focusing on skill-building,



performance improvement, and goal attainment.

- Performance Monitoring: Monitor the AR teams performance through key metrics, including AR aging, collections, and claim resolution. Provide feedback and guidance to ensure targets are met.

- Process Improvement: Identify areas where processes can be improved to increase efficiency, reduce claim denials, and streamline the revenue cycle workflow. Lead the implementation of new strategies and best practices.

- Billing &

- Collections Oversight:

Assist the team in handling billing, collections, and payment issues, ensuring that all processes comply with regulatory standards and organizational policies.

- Denial Management: Guide the team on effective strategies for managing claim denials and rejections, helping to resolve issues and minimize future occurrences.

- AR Metrics: Monitor aging reports (90+ days) and prioritize High Dollar accounts, Days in AR, Clean claim rates, and Collection ratios to measure AR performance

- Reporting &

- Analysis:

Oversee the preparation of AR aging reports and other performance analytics, ensuring timely and accurate reporting to management.

- Team Leadership: Mentors AR specialists to improve productivity and reduce errors.





- Escalation Handling: Resolves complex AR issues and ensures timely communication.

- Audit &

- Compliance

: Ensures AR activities align with industry standards and regulations.

- Strategy &

- Forecasting

: Develops strategies to reduce AR days and improve cash flow.

- Collaboration: Works with billing, coding, and insurance teams to resolve AR issues.

- Process Improvement: Implements automation and technology to streamline AR workflows.

- Denial Management: Analyzes and addresses denial trends to minimize claim rejections.

- Data Analysis: Prepares and maintains reports and dashboards to track AR performance.

- Continuous Education: Keeps the team updated on process changes, updates and best practices.

- KPI Monitoring: Tracks team performance and holds members accountable for AR goals.

- Cross-Training: Ensures team flexibility by cross-training on all AR processes.

- Root Cause Analysis: Identifies and addresses the underlying causes of AR issues to improve efficiency.

- Client Reporting: Prepares clear, actionable reports for clients regarding AR status and improvements.

- Team Motivation: Drives team motivation and fosters a positive, high-performance work environment.

- Claim Follow-up: Oversees timely follow-up on unpaid claims to ensure faster reimbursement.

- Workload Distribution: Effectively manages and assigns AR tasks to ensure balanced workloads and timely completion.

- Trend Analysis: Identifies billing trends to proactively address issues before they escalate.

📌 Immediate Hiring!! Team Coordinator - RCM (Chennai)
🏢 Shai Health
📍 Chennai