Experience :- 5+ years

:-

● Provide IT help desk functions and support to all users in office and remote working.

● Troubleshoot issues related to laptop/desktop, Mac book, and mobile devices and computing software.

● Provision of users' access through Active Directory (AD), de-provision and maintenance of users' accounts.

● Create and maintain (update) documentation of internal IT systems, software licence (to requisite for annual renewal), IT assets inventory records (hardware and software) and ITOperations' procedures.

● Manage, maintain and support network and communication equipment,

server's infrastructure.

● Administer the existing IT Servers (including the cloud storage), storage device,

network (including the Wi-Fi Access Points) and backend IT equipment in accordance with the standards and operations guidelines to ensure high availability and security. This includes updating of server fixes (on a quarterly basis,

and where the fixes are already mature).

● Ensure IT security measures and policies are strictly adhered to and enforced.

● Update anti-virus definition for servers and computers (via AV server push-down or pre-scheduled basis).

● Perform daily system monitoring of viruses/spam mails, verifying the integrity of emails And systems.

● Create and maintain IT Security documentation and Operations procedures.

● Knowledge in Google cloud platform & Workspace (Google mail, Google Drive,

Google sites etc)

● Red hat/CentOS/Ubuntu Linux:



Understanding in Installation RHEL 7/8 on virtual machines 2

● Microsoft Windows Knowledge in Installation Windows server 2016/2019/2022 on virtual machines

● Installation of Windows 11 OS on laptops and troubleshooting operating system issues.

● Troubleshooting Dell hardware such as laptops, servers.

● Knowledge in Active directory, Domain controller, DNS, DHCP services

● Knowledge in patch management of Windows, Linux servers both on on-premises and Cloud servers

● VMware Esxi Knowledge & understanding Installation VMware Esxi 6.x/7.x/8.x

● Understanding networking basics, implementation & troubleshooting of switches, routers, firewalls, wireless access points etc

● Knowledge in OSI model, TCP/UDP protocols & ports

● Understanding in Network cabling between servers/storage to switches/router

● First/Second line escalation point for hardware troubleshooting and technical issues of Hardware installations.

● Understanding the organisation structure and ability to work efficiently.

● Working with cross functional teams on a regular basis.

● Participating in team meetings for metric analysis and daily/weekly goals achievement

● Identifying and creating knowledge sharing/technical/process documentation within the ICT department.

Qualification

- BE/B.Tech/MCA/B.Sc. from a reputed university.

Certifications:

- MCSE and RHCE is a plus
- Google workspace administrator certification
- Google cloud associate certification
- Vmware administration certification

📌 Ict Engineer (Coimbatore)
🏢 NR Consulting
📍 Coimbatore