Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- We are seeking experienced Client Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination.

- The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams.

Essential Job Functions:

- Monitor Client Sterling File Gateway and related Managed File Transfer (MFT) infrastructure.

- Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions.

- Perform transaction replay and operational recovery activities as required.

- Conduct production and QA environment health checks at the beginning of each shift.

- Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages.

- Escalate issues to appropriate support teams and ensure timely resolution.

- Document incidents, troubleshooting activities, findings, actions taken, and outcomes.





- Support operational validation and business verification activities during infrastructure and network maintenance events.

- Provide shift handover reports and operational status updates.

- Perform monthly Red Hat/Linux server OS patching activities.

- Ensure adherence to operational procedures, SLAs, and compliance requirements.

Qualifications

- E2 – 5 to 8 years

- E3 – 9 to 12 Years

Required Skills

- Client Sterling File Gateway Administration (Production Support)

- Client Connect:Direct (NDM)

- Secure File Transfer Protocol (SFTP)

- Managed File Transfer (MFT) Technologies

- Production Support and Incident Management

- Troubleshooting and Service Restoration

- Linux / Red Hat Administration

- Monitoring and Operational Support

- Root Cause Analysis

- Strong verbal and written communication skills

- Stakeholder and Vendor Coordination

Preferred Qualifications

- Experience supporting enterprise file transfer platforms in a banking or financial services environment.

- Knowledge of ITIL Incident, Problem, and Change Management processes.

- Experience working in 24x7 production support environments.

- Familiarity with operational support, system monitoring, and service restoration best practices.

Experience

- 4+ years of experience in Client Sterling File Gateway, Client Connect:Direct, or Managed File Transfer production support environments.

Mandatory Screening Keywords





- Client Sterling File Gateway, Sterling Integrator, Client Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer

- Troubleshooting, Banking/Financial Services Support.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 IBM Sterling File Gateway Support Analysts (Noida)
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