About Jhankar Haveli-

Jhankar Haveli is an intimate heritage haveli in the heart of Jodhpur, offering a distinctive luxury hospitality experience rooted in Rajasthan's architecture, culture and traditions. As we continue to strengthen our operations and build a high-performing hospitality team, we are looking for an experienced and hands-on HR & Operations Manager to establish qualified people-management systems and operational standards across the property.

Role Overview-

We are looking for a proactive and structured HR & Operations Manager who can take ownership of the complete employee lifecycle while helping management build a disciplined, professional and service-oriented organization. The ideal candidate will not only manage recruitment and HR administration but will also be responsible for creating SOPs, implementing operational guidelines, supervising teams, developing reporting structures, coordinating parallel teams and ensuring accountability across departments. This is a hands-on management position for someone who can build systems, manage people and make sure those systems are followed.

Key Responsibilities-

- HR Management & People Operations

- Manage the complete employee lifecycle, including recruitment, onboarding, training, attendance, performance management and exit procedures.
- Develop clear job descriptions, responsibilities and reporting structures for every department.
- Maintain employee records, attendance, leave, payroll coordination and HR documentation.
- Establish professional HR policies, employee guidelines and workplace standards.
- Handle employee concerns, conflicts and disciplinary matters professionally.
- Build a positive, respectful and service-oriented workplace culture.

- SOP Development & Implementation

- Create, document and regularly update Standard Operating Procedures (SOPs) for hotel operations.
- Develop department-wise operating guidelines for Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security and other functions.
- Ensure every team member understands their responsibilities and follows established procedures.
- Conduct regular SOP audits and identify operational gaps.
- Introduce checklists, reporting formats and accountability systems to improve consistency.

- Team Supervision & Management

- Supervise department heads, supervisors and operational staff.
- Establish clear lines of authority and communication.
- Monitor staff performance, discipline, punctuality and service standards.
- Conduct regular team meetings and performance reviews.




- Identify high-performing employees and develop them for leadership responsibilities.
- Address performance issues through structured feedback and corrective action.

- Parallel Team & Department Structure

- Build and maintain a structured parallel team system to ensure operations continue smoothly even when key employees are unavailable.
- Develop backup responsibilities and cross-training across departments.
- Identify second-line leaders and create succession plans.
- Ensure that no critical operational function depends entirely on one individual.
- Build a reliable supervisory structure capable of managing the property independently when required.

- Reporting & Accountability

- Establish daily, weekly and monthly reporting systems for each department.
- Collect operational reports and present concise management summaries.
- Track staffing, attendance, guest-service issues, operational challenges and departmental performance.
- Monitor KPIs and ensure corrective actions are implemented.
- Maintain a clear escalation system for operational and employee-related issues.

- Training & Development

- Create structured employee induction and training programs.
- Conduct regular training on hospitality standards, guest interaction, grooming, communication and departmental SOPs.
- Identify training gaps and coordinate appropriate development programs.
- Build a culture of continuous improvement and professional hospitality service.

- Recruitment & Team Building

- Identify staffing requirements in coordination with management.
- Source, interview and select suitable candidates.
- Build a strong hospitality talent pipeline in Jodhpur and Rajasthan.
- Maintain relationships with hospitality institutes, recruitment networks and experienced hospitality professionals.
- Recruit employees who fit the property's luxury heritage positioning and service culture.

- Management Coordination

- Work closely with the General Manager and property management on staffing, operational planning and organizational development.
- Translate management decisions into clear instructions and actionable departmental plans.




- Ensure management policies are communicated and implemented throughout the organization.
- Provide management with regular updates, recommendations and operational insights.

Key Deliverables-

The successful candidate will be expected to establish:

- Complete HR policy framework
- Employee handbook and workplace guidelines
- Department-wise organizational structure
- Clear job descriptions and responsibilities
- Comprehensive hotel SOP manual
- Daily departmental reporting system
- Staff attendance and performance monitoring system
- Employee onboarding and training program
- Performance appraisal framework
- Disciplinary and grievance procedures
- Departmental checklists
- Staff communication and escalation structure
- Cross-training and backup-team structure
- Second-line leadership and succession planning

Candidate Profile-

We are looking for someone who is:

- Experienced in hotel HR, hospitality operations or people management
- Strong in SOP creation and implementation
- Comfortable supervising multiple departments
- Highly organized and process-oriented
- Confident in dealing with employees at all levels
- Capable of creating structure in a growing organization
- Strong in communication, leadership and conflict resolution
- Practical and hands-on rather than purely administrative
- Able to work independently and take ownership
- Comfortable creating reports and presenting information to management
- Passionate about developing people and building professional hospitality teams

Preferred Experience
- 3–7 years of relevant experience in hospitality HR, hotel operations or a similar people-management role.
- Experience in a 4/5 Star hotel, heritage property, luxury hotel brand chain or independent hospitality business would be an advantage.
- Candidates with experience in SOP development, team restructuring, staff supervision and operational systems will be preferred.

What We Offer

- Opportunity to build the HR and organizational structure of a distinctive heritage hospitality property.
- High level of responsibility and direct interaction with management.
- Opportunity to develop and lead a professional hospitality team.
- A role with significant scope for growth as Jhankar Haveli expands its operations.

How to Apply

Interested candidates may apply through LinkedIn with their updated CV and a brief description of their experience in HR, hospitality operations, SOP development and team management.

Join Jhankar Haveli and help us build a professional hospitality organization where people, systems and service work together.

📌 HR Manager (Jodhpur)
🏢 JHANKAR HAVELI
📍 Jodhpur