Hospital Receptionist Role & Responsibilities

Department: Front Office / Administration

Designation: Hospital Receptionist / Front Office Executive

Reports To: Front Office Manager / Hospital Administrator

Job Summary:

Responsible for welcoming patients and visitors, managing appointments, handling front-desk enquiries, coordinating patient registration, and ensuring smooth front-office operations.

Key Responsibilities

1. Patient Reception & Assistance

- Welcome patients and visitors professionally.
- Guide patients to the appropriate department, doctor, or service.
- Provide information about hospital facilities, visiting hours, and procedures.
- Maintain a courteous and patient-friendly environment.

1. Patient Registration & Records

- Register current and returning patients.
- Verify patient details and update records accurately.
- Generate UHID / patient registration numbers as applicable.
- Maintain confidentiality of patient information.

1. Appointment Management

- Schedule, confirm, and reschedule doctor appointments.
- Coordinate with doctors, nurses, and departments regarding appointments.
- Manage patient queues and appointment flow.
- Inform patients about delays or changes in schedules.

1. Billing & Payment Coordination

- Guide patients regarding consultation and service charges.
- Coordinate with the billing department for payments and receipts.
- Assist with insurance and cashless service enquiries.
- Ensure accurate documentation of billing-related information.

1. Telephone & Communication

- Answer and route hospital telephone calls.
- Handle patient enquiries through phone and other communication channels.
- Coordinate messages between patients, doctors, and departments.
- Maintain professional communication at all times.

1. Patient Coordination

- Coordinate patient movement between OPD, laboratory, radiology, pharmacy, and other departments.




- Assist patients with diagnostic and consultation procedures.
- Support discharge-related front-office coordination when required.
- Escalate patient concerns to the appropriate department.

1. Documentation & Administration

- Maintain reception registers, appointment records, and daily reports.
- Prepare and submit front-office reports to the reporting manager.
- Maintain visitor records and other administrative documents.
- Follow hospital SOPs and front-office procedures.

1. Emergency & Customer Service Support

- Guide emergency patients and attendants to the appropriate emergency department.
- Coordinate with emergency staff when immediate assistance is required.
- Handle patient complaints professionally and escalate unresolved issues.
- Support a positive patient experience.

Required Qualifications

- 12th Pass / Any Degree from a recognized institution.
- Diploma or certification in Hospital Administration / Front Office Management is preferred.
- Basic computer knowledge and experience with hospital management software.
- Good communication skills in English and Tamil; knowledge of other languages is an advantage.

Preferred Experience

- Freshers and experienced candidates may apply, depending on the hospital's requirements.
- Experience in hospital reception, front office, customer service, or healthcare administration is preferred.

Key Skills Patient Registration | Appointment Scheduling | Front Office Operations | Hospital Software | Billing Coordination | Telephone Handling | Customer Service | Documentation | Communication | Patient Support

Performance Indicators (KPIs)

- Patient registration accuracy
- Appointment scheduling efficiency
- Patient waiting-time management
- Customer satisfaction
- Billing coordination accuracy
- Telephone response and communication quality
- Front-office documentation accuracy

Note: Actual duties may vary depending on the hospital's size, departments, and front-office structure.

📌 Hospital Receptionist (Chennai)
🏢 Hampton Urology
📍 Chennai