Job Title: Receptionist Male/Female

Location: Deoyani Multi Specialty Hospital, Dahanukar Colony, Pune

Job Type: Full-time

Job Summary

The Receptionist at Deoyani Multi Speciality Hospital is the first point of contact for patients, visitors, and healthcare professionals. This role involves managing front desk operations, providing excellent customer service, and ensuring efficient administrative support to facilitate the smooth functioning of the hospital.

Key Responsibilities

- Greeting and Assisting Visitors:

o Welcome patients, visitors, and healthcare professionals warmly. o Provide information and directions within the hospital.
- Patient Registration:

o Register new patients and update existing patient information accurately. o Verify insurance details and collect necessary documentation.
- Appointment Scheduling:

o Schedule and confirm patient appointments using the hospital's electronic health record (EHR) system. o Coordinate with different departments for seamless appointment management.
- Phone and Email Management:

o Answer and direct incoming calls promptly and courteously. o Respond to emails and manage online inquiries.
- Administrative Support:

o Maintain patient records and ensure confidentiality. o Assist with billing and payment processing.

o Handle correspondence, faxes, and mail distribution.

- Customer Service:

o Address patient concerns and complaints professionally. o Provide information about hospital services, policies, and procedures.
- Coordination:

o Liaise with medical staff, administrative personnel, and external service providers. o Coordinate transportation and accommodation for patients and visitors,



if needed.
- Health and Safety Compliance:

o Ensure compliance with health and safety regulations. o Maintain a clean and organized front desk area.

Qualifications

- Education:

o High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Experience:

o Proven experience as a receptionist, preferably in a healthcare setting. o Familiarity with medical terminology and hospital procedures is advantageous.
- Skills:

o Excellent communication and interpersonal skills. o Strong organizational and multitasking abilities.

o Proficiency in MS Office and hospital management software (EHR systems).

o Ability to handle sensitive information with confidentiality and professionalism.

o Customer-oriented mindset with a compassionate approach.

- Languages:

o Fluency in English, Hindi, and Marathi is required.
- Age:

o Candidates should be under 30 years of age.

Working Conditions

- Environment:

o Front desk area of a busy multi-speciality hospital. o Frequent interaction with patients, visitors, and hospital staff.
- Schedule:

o Full-time position; may include shifts, weekends, and holidays as per hospital requirements.

Benefits

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and cover letter to [email protected] or apply online at www.deoyanihospital.com.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Hospital receptionist (Kothrud)
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