Hiring - Technical Support / Desktop Support Engineer (Amaravati)

Hiring - Technical Support / Desktop Support Engineer (Amaravati)

09 Sep
|
Freelancer
|
Amaravati

09 Sep

Freelancer

Amaravati

Role & responsibilities

- Provide Level 1/Level 2 technical support for network-related issues.

- Monitor network performance, availability, and connectivity.

- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and IP-related issues.

- Configure and troubleshoot routers, switches, access points, and firewalls.

- Perform network installation, configuration, maintenance, and troubleshooting.

- Diagnose network connectivity and performance issues and provide timely resolution.

- Monitor network devices using network monitoring tools.

- Handle incident, service request, and problem management as per SLA.

- Escalate complex technical issues to the appropriate internal teams or vendors.

- Maintain network documentation, configuration records, and troubleshooting procedures.

- Support network security policies, access controls, and firewall configurations.

- Assist with network upgrades, migrations, and infrastructure improvement projects.

Preferred candidate profile

📌 Hiring - Technical Support / Desktop Support Engineer (Amaravati)
🏢 Freelancer
📍 Amaravati

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