- Excellent oral and written communications skills
- Ready to work in rotational shifts (24/7)
- Experience in handling US / UK clients will be added advantage
- Systems Administration / System Engineer training / Certifications
- O365 certification preferable
- Knowledge of Windows Server (Server 2000 and above) and Desktop (7 and above) operation systems
- In depth knowledge of Domain Controllers and Active Directory including group policies
- In depth knowledge of DNS and DHCP
- Knowledge of storage devices like SAN, NAS etc.
- Knowledge of virtualization and cloud technologies like VMware, Citrix Xen server. Hyper-V or other technologies
- Knowledge of monitoring applications
- Knowledge of backup applications
- Excellent problem solving / troubleshooting skills
- Quick learner
- Knowledge of Microsoft Exchange, IIS, SQL, Remote Desktop Services, and Blackberry etc. will be an added advantage