Job Purpose:

The Head PTP leads the PTP vertical that delivers accurate and timely service at world class service levels to all Saint-Gobain businesses operating in India Region. The role leverages key data and insights to drive actions that will improve quality, reduce costs, increase productivity and improve PTP cycle times. The incumbent must be a dynamic leader who can effectively manage a team operating in a fast-paced environment, having the agility to reprioritize tasks with exceptional communication to meet frequently evolving business requirements, thereby enhancing overall customer satisfaction.

Key Responsibilities:

PTP Management:

- Set and manage performance & provide strategic direction, while ensuring smooth delivery of day-today operations for PTP vertical. Also, provide supervision to verticals outside PTP (if required)
- Lead the team of PTP specialists to ensure overall delivery of services is within agreed SLA's & KPI's as defined between FSSC and clients.
- Evaluate process improvement information, including policies and procedures, to identify inefficiencies and determine a future state that satisfies business requirements
- Leverage digital tools to improve quality of services and equip the businesses with valuable insights to achieve their desired business outcomes.
- Ensure compliance with the tax laws of the country and the relevant accounting standards.
- Ensure adherence to the Internal Control principles as per the group’s Internal Control Reference framework.
- Develop strategic initiatives to improve results and support management in a variety of strategic and operational decisions.

Data strategy & insights:

- Develop and apply a data-driven approach to process management and improvement
- Determine and monitor key performance indicators through collaboration and communication with customers, conducting surveys, benchmarking best practices and analyzing information and applications
- Provide operating and management level reporting and metric information necessary for effective operations, leadership decision analysis, and continuous improvement across the PTP value chain

Stakeholder Relationship :

- Manage relationships and liaise with the stakeholders for ensuring alignment on process related activities or changes in process.
- Develop positive working relationships with internal and external customers, using a collaborative approach to ensure the best possible outcome. Ability to engage in a constructive conversation leading to a consensus is key




- Conduct periodic reviews with business stakeholders and provide value added inputs that would help in achieving business objectives.
- Act as a point of escalation for critical/ complex service issues
- Build client relationship, drive confidence & improve client happiness

Team Management

- Develop, manage and deploy a team of PTP Specialists that effectively support PTP process excellence at world class service levels
- Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including appraisal of performance, providing feedback and coaching, rewarding and ensuring discipline among employees.
- Provide opportunities for learning and self-development and facilitate the development of technical competencies.
- Continuously strive to build a culture of high-performance.
- Facilitate effective teamwork and builds collaborative relationships internally and externally

Innovation and Continuous Improvement :

- Cultivate and implement transformative ideas to enhance PTP experience. Monitor the progress and benefits of innovation through process metrics and BI dashboards
- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
- Ensure a disciplined approach to operational excellence/performance management that evolves over time.
- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities to improve profitability.

Transition Support :

- Play a lead role in service or ERP transitions of PTP processes of entities under scope, when required.
- Bring in shared service specific knowledge & best practices for smooth implementation and execution.
- Work closely with other vertical leads to establish the right organization for FSSC post transition, with respect to people, skillset, reporting relationships etc.

Preferred candidate profile

Chartered Accountant / Master of Business Administration or equivalent skilled degree in accounting, finance & above with 18+ years of post-qualification experience.

Experience:



- 15+ years of proven experience in client service function or Captive Finance Shared Services. Experience of setting up PTP process will be a plus.

Minimum of 10+ years of experience in leading, developing, and coaching team members.

Skills & Knowledge :

- A dynamic team leader with the ability to motivate and lead a team of PTP specialists to deliver high quality outcomes and results in a dynamic operations environment.
- Hands-on experience of PTP processes in a manufacturing set up including best practices, technologies, processes & tools. Experience in accounting ERP's (preferably SAP) and Microsoft tools.
- Process improvement expertise with Six Sigma, Lean or similar programs. Formal certification preferred
- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.
- Self-starter with outstanding organizational skills, who drives initiatives independently and manages multiple priorities or stakeholder relationships.
- Ability to solve complex problems that involve competing priorities; take a balanced short and long-term view and make data-driven decisions or recommendations, considering the impact of such decisions in other areas of the organization.
- Excellent stakeholder engagement skills and ability to communicate effectively.
- Outstanding communication and presentation skills among all levels of the organization
- Strong knowledge of local laws, accounting standards and internal controls.

A 360-year young organization with strong pillars on value system and customer centricity, Saint-Gobain employs

176,000 people across 64 countries with over 90 nationalities. A fortune 500 company, Saint-Gobain is recognized among the 100 most innovative and 100 most sustainable corporations on earth. Saint-Gobain has pioneered several Products, Marketing, Manufacturing, Application, Sustainability, Human Resources Innovations, Knowledge, and Skill Development that helped in the emergence of product differentiation and segmentation in the industry.

In India we are today a community of united entrepreneurs who believe talent is infinite and can continuously shape the future, every day.

The strategy of responsible growth is guided by the Saint-Gobain Group’s purpose, “MAKING THE WORLD A BETTER HOME”, which responds to the shared ambition of everyone in the Group to act every day to make the world a more beautiful and sustainable place to live in.

📌 Head - PTP (Mumbai)
🏢 CSG- India Region
📍 Mumbai