Head of Technology & Delivery

Experience: 18+ Years

Location: Chennai (Remote)

Role Summary

We are seeking a highly experienced Head of Technology & Delivery to drive technology leadership, delivery excellence, client success, operational effectiveness, and organizational growth.

This role requires a strategic leader with a strong technical foundation and proven experience managing large teams, customer engagements, delivery operations, and business-critical initiatives. The successful candidate will work closely with the leadership team and play a key role in scaling the organization while ensuring exceptional customer and employee experience.

The ideal candidate should be capable of leading technology and delivery functions, building high-performing teams, strengthening client relationships, establishing operational discipline, and driving long-term organizational success.

Key Responsibilities

Technology Leadership

- Provide leadership and direction across all technology initiatives.
- Guide architecture, solution design, engineering standards, and delivery best practices.
- Mentor technical leads, architects, engineering managers, and senior consultants.
- Drive innovation, automation, modernization, and continuous improvement initiatives.
- Ensure robust technical governance and quality standards across projects.

Delivery Leadership
- Own end-to-end delivery across multiple customers, projects, and teams.
- Establish delivery frameworks, governance mechanisms, and operational metrics.
- Monitor delivery performance, quality, productivity, customer satisfaction, and team effectiveness.
- Manage risks, dependencies, escalations, and critical business situations.
- Ensure predictable, scalable, and high-quality delivery outcomes.

Client Success & Stakeholder Management
- Build trusted relationships with customer leadership and key stakeholders.
- Lead strategic discussions, governance reviews, and executive-level meetings.
- Serve as an escalation point for critical customer issues.




- Drive customer satisfaction, retention, and account growth.
- Collaborate with customers to identify opportunities for long-term partnership and value creation.

Organization & People Leadership
- Partner with leadership and talent acquisition teams on hiring and workforce planning.
- Build, mentor, and develop future leaders within the organization.
- Create strong succession plans and leadership pipelines.
- Foster a culture of accountability, collaboration, learning, and excellence.
- Drive employee engagement, capability development, and retention initiatives.

Business & Operational Excellence
- Support business growth through strategic planning and operational improvements.
- Participate in pre-sales discussions, solution reviews, and customer presentations.
- Drive process maturity, resource optimization, and delivery efficiency.
- Contribute to business planning, budgeting, and organizational strategy.
- Work closely with leadership to improve scalability, profitability, and operational effectiveness.

Required Qualifications

- 18+ years of experience in technology, engineering, consulting, delivery, or digital transformation environments.
- Strong technical background with progression into leadership roles.
- Proven experience managing large teams and multiple customer engagements.
- Demonstrated success in delivery management, technology leadership, and organizational development.
- Experience working directly with senior customer stakeholders and leadership teams.
- Excellent communication, leadership, negotiation, and decision-making skills.

Preferred Experience

- Large-scale technology delivery and transformation programs.
- Global customer engagement and stakeholder management.
- Cloud technologies and modern digital platforms.
- Enterprise applications, integrations, and data-driven solutions.
- Consulting, services, or product engineering organizations.
- Hiring, workforce management, and organizational scaling.
- Operational governance, business planning, and process improvement.

📌 Head of Technology & Delivery (Chennai)
🏢 Collaborative Mind
📍 Chennai