Mountain Shadows Resort, Wayanad, is looking for a dynamic and guest-focused Guest Relations Manager to lead our guest relations function and ensure a memorable, personalised and seamless experience for every guest.

The ideal candidate will be confident, well-groomed and an excellent communicator, with strong experience in luxury hospitality and the ability to handle guests, VIPs, special occasions and service recovery professionally.

Key Responsibilities

- Welcome and personally engage with guests throughout their stay.
- Ensure a warm, personalised and high-quality guest experience from arrival to departure.
- Act as the primary point of contact for guest requests, enquiries, feedback and concerns.
- Handle guest complaints professionally and ensure timely resolution and follow-up.
- Identify guest preferences and coordinate personalised services and special arrangements.
- Maintain strong relationships with VIP, repeat and high-value guests.
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering and other departments to ensure smooth guest services.
- Conduct regular guest interactions and proactively identify service issues before they escalate.
- Monitor guest feedback, reviews and satisfaction levels and coordinate corrective actions where required.
- Assist in managing special occasions such as birthdays, anniversaries, proposals and other celebrations.
- Ensure accurate communication of guest preferences, special requests and important information to the relevant departments.
- Support guest engagement activities and resort experiences.
- Maintain high standards of professional grooming, etiquette and hospitality.
- Assist management in improving guest satisfaction, service standards and overall guest experience.
- Prepare or maintain relevant guest-relations reports and records.




- Lead and guide Guest Relations Executives / team members when required.
- Ensure compliance with the resort's service standards, policies and procedures.

Candidate Profile The ideal candidate should have:
- 3–5 years of relevant experience in Guest Relations, Front Office or luxury/resort hospitality.
- Previous experience in a 4-star/5-star hotel or luxury resort will be an advantage.
- Excellent spoken and written English communication skills.
- Strong interpersonal and guest-handling skills.
- Excellent problem-solving and service-recovery abilities.
- A warm, confident and professional personality.
- Positive knowledge of hotel operations and interdepartmental coordination.
- Ability to handle VIP guests and sensitive situations with discretion.
- Strong attention to detail and follow-up skills.
- Good computer skills and familiarity with hotel PMS systems is preferred.
- Willingness to work flexible shifts, weekends and public holidays as required by resort operations.

What We Look For We are looking for someone who is:
- Guest-oriented and genuinely passionate about hospitality.
- Confident and comfortable interacting with discerning guests.
- Proactive rather than reactive in resolving guest needs.
- Calm and professional under pressure.
- Well-groomed and professionally presented.
- A strong team player with leadership potential.
- Able to represent the resort positively at all times.

Compensation & Benefits
- Salary: ₹35,000–₹40,000 per month, based on experience and suitability.
- Accommodation may be provided as per company policy.
- Meals may be provided as per company policy.
- Opportunity to work in a premium luxury-resort environment.
- Career growth opportunities within the hospitality operation.

Candidates with relevant luxury resort experience and strong guest-handling skills are encouraged to apply. Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Guest Relations Manager (Wayanad)
🏢 Mountain Shadows Resorts
📍 Wayanad