The Guest Service Associate (Food & Beverage) will be responsible for providing courteous, efficient, and qualified service to guests in the Food & Beverage outlets. The role requires ensuring guest satisfaction through prompt service, maintaining service standards, and contributing to the smooth operation of the department.

Location: Manacaud, Trivandrum, Kerala

Roles and Responsibilities

· Conduct training sessions effectively as per the ACLP for each job roles

· Ensure parent and local community engagement and employer linkages for the program delivery.

· Liaison with superiors and engagement with public agencies and local authorities, including coordinates relating to memberships for the center.

· Coordinates activities of the center with other stakeholders to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.

· Supports in preparing periodic reports and records on center progress, status, or other special reports for project reporting.

· Supports superiors for developing improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.

· Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, center goals,



and policy interpretations.

· Serves as center representative during projects by responding to and resolving emergency situations and ensuring all aspects of projects/events are implemented and controlled according to plans. Coordinates project logistics.

· Perform assigned program activities as per project deliverables.

· Manage adherence to proper attendance management of trainees.

Required Qualifications & Skills

· Bachelor’s or higher degree in a relevant field or Diploma in Hotel management

· 5 years of on-the-job experience in related position and 2 years of experience in delivering training

· Experience in relevant domain is a must

· Experience with technologies and best practices for instructional manuals and teaching platforms

Core Competencies

· Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training

· Capacity building and training skills

· Fluency in English (both oral and written)

· Excellent Communication, Interpersonal skills & facilitation skills

· Strong computer skills (Microsoft Word, Excel and PowerPoint)

· Must be familiar with local language

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Guest Service Associate (Food & Beverage) (Thiruvananthapuram)
🏢 Dreamwings Technology
📍 Thiruvananthapuram