- Welcome and acknowledge guests in a courteous and professional manner.
- Manage guest seating and assist with table allocation as required.
- Attend to guest enquiries, requests, feedback, and complaints promptly.
- Ensure guest satisfaction throughout the dining experience.
- Coordinate effectively with the Service, Kitchen, and Management teams.
- Assist in handling VIP guests and special occasions.
- Promote restaurant offerings, special menus, events, and promotions.
- Maintain accurate guest feedback and communicate service concerns to the reporting manager.
- Ensure adherence to restaurant SOPs, service standards, grooming, and hygiene requirements.
- Support the restaurant team during peak hours and special events.
- Requirements:-
- Graduate/Diploma in Hotel Management or Hospitality preferred. 1–2 years of experience in Guest Relations, Restaurant Operations, or Hospitality preferred.
- Excellent communication and interpersonal skills. Pleasant personality with a strong guest-service orientation.
- Good command of English and Hindi. Skilled grooming and positive attitude.
Pay: Up to ₹18,000.00 per month
Benefits
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid time off
Work Location: In person
📌 Guest Relation Executive (Bilaspur)
🏢 The Grand Gulmohar Hotel
📍 Bilaspur
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