The Guest Relations Executive is responsible for ensuring a warm, personalized, and memorable experience for all hotel guests. The role involves welcoming guests, handling guest requests and concerns, coordinating with various departments, and maintaining high standards of guest satisfaction and service.

Key Responsibilities

- Welcome and greet guests in a warm, courteous, and qualified manner.

- Assist guests with check-in, check-out, and other front office requirements when required.

- Build positive relationships with guests and provide personalized service.

- Handle guest queries, requests, complaints, and feedback promptly and professionally.

- Follow up on guest requests to ensure timely resolution and satisfaction.

- Coordinate with Housekeeping, F&B;, Engineering, Security, and other departments to fulfill guest requirements.

- Conduct guest courtesy calls and maintain regular communication with VIP and repeat guests.

- Identify VIP, repeat, long-stay, and special-occasion guests and ensure appropriate arrangements.

- Assist in organizing special amenities, celebrations, room setups, and guest requests.

- Maintain accurate records of guest preferences, feedback, complaints, and service recovery actions.

- Promote hotel facilities, restaurants, services, and special offers to guests.

- Monitor guest satisfaction and proactively identify opportunities to improve the guest experience.

- Assist in conducting guest feedback surveys and follow up on negative feedback.





- Maintain professional grooming and adhere to hotel standards and SOPs.

- Handle guest information with confidentiality and professionalism.

- Support the Front Office team during busy periods and assist with other operational duties as assigned.

- Ensure compliance with hotel policies, safety standards, and service quality standards.

Required Skills & Competencies

- Excellent communication and interpersonal skills.

- Strong customer service and problem-solving abilities.

- Pleasant personality with a positive and welcoming attitude.

- Ability to remain calm and professional while handling difficult situations.

- Good coordination and teamwork skills.

- Strong attention to detail.

- Good knowledge of hotel operations and Front Office procedures.

- Ability to handle multiple guest requests efficiently.

- Proficiency in English; knowledge of additional languages is an advantage.

- Basic computer knowledge and familiarity with hotel PMS is preferred.

Education & Experience

- Diploma/Degree in Hotel Management, Hospitality Management, or a related field.

- Previous experience in Guest Relations, Front Office, Guest Services, or a similar hospitality role is preferred.

- Freshers with excellent communication and customer-service skills may also be considered.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

Work Location: In person

📌 Guest Relation Executive (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi