Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency.

- This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance.

- The Senior Administrator plays a crucial role in maintaining high-quality service standards while fostering a collaborative environment.

Essential Job Functions:

- Provide advanced technical support by leveraging Global Account Management and Windows PC expertise to troubleshoot and resolve complex incidents, ensuring timely solutions and adherence to quality standards.

- Conduct thorough root cause analyses for escalated incidents, implementing effective solutions to address underlying technical and security issues.

- Drive value-added activities such as updating and managing the knowledge base, training new team members, and coaching analysts on best practices.

- Resolve complex support tickets within agreed SLAs, collaborating with cross-functional support teams to ensure seamless operations and a robust security posture.

- Enhance customer experience and maintain high CSAT scores through first call resolution, minimizing case rejections and reopens, while proactively mitigating security threats.

Qualifications

Skills





- Advanced proficiency in Global Account Management and Windows PC Support.

- Strong understanding of Access Management Services and Security Protocols.

- Excellent problem-solving skills with the ability to analyze complex technical issues.

- Robust communication and interpersonal skills to facilitate training and collaboration.

Other Requirements

- ITIL Foundation Certification (Optional but valuable).

- Microsoft Certified: Azure Fundamentals (Optional but valuable).

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Gam (Noida)
🏢 VARITE
📍 Noida