Role & responsibilities

- Perform end-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.

- Conduct fit-gap analysis and align functional specifications with client business processes.

- Configure and customize Microsoft Dynamics CRM modules based on customer requirements.

- Collaborate with development teams to ensure technical solutions align with documented business requirements.

- Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.

- Assist with data migration planning, validation, and functional testing activities.

- Develop functional design documents, test cases, process documentation, and user guides.

- Facilitate end-user training sessions and support user adoption initiatives.

- Troubleshoot functional issues and provide resolution support during and after implementations.

- Participate in client meetings, project status discussions, and cross-functional collaboration activities.

- Support continuous improvement initiatives and system optimization efforts for client environments.

- Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.

📌 Functional Consultant (Pune)
🏢 Synoptek
📍 Pune