Position: Front Office Manager

Department: Front Office

Industry: Casino & Hospitality

Location: Goa

Employment Type: Full-Time

JOB SUMMARY

We are looking for an experienced and well-presented Front Office Manager to oversee the complete Front Office operations of a premium casino. The candidate will be responsible for delivering exceptional guest service, managing the Front Office team, handling VIP and premium guests, and ensuring smooth coordination between Front Office, Gaming, F&B;, Security, Surveillance, Transport, and other departments.

The ideal candidate should have strong leadership, communication, guest-handling, and problem-solving skills, along with experience in a casino, luxury hotel, resort, or premium hospitality setting.

KEY RESPONSIBILITIES

- Manage and supervise the day-to-day operations of the Front Office Department.
- Ensure smooth and professional handling of casino guests from arrival to departure.
- Welcome and assist VIP, premium, and high-value guests with personalized service.
- Ensure a high standard of guest experience and hospitality at all times.
- Handle guest complaints, requests, and escalations professionally and promptly.
- Supervise Front Office staff and ensure proper allocation of duties and responsibilities.
- Conduct daily staff briefings and communicate important operational updates.
- Coordinate closely with Gaming, F&B;, Security, Surveillance, Transport, Housekeeping, and Management for smooth guest operations.
- Maintain strict confidentiality regarding VIP guests, casino operations, guest information, and internal matters.
- Ensure proper guest registration, documentation, records, and reporting.




- Monitor guest movements and requirements in coordination with the concerned departments while maintaining guest privacy and professionalism.
- Coordinate transportation and other guest requirements as required.
- Ensure proper handling of guest belongings, messages, requests, and special arrangements.
- Monitor Front Office cash handling, billing, settlements, and related documentation.
- Prepare and maintain daily operational reports and records.
- Ensure compliance with company policies, casino procedures, and applicable regulatory requirements.
- Monitor staff grooming, attendance, discipline, communication, and overall performance.
- Train and coach Front Office staff on guest handling, casino etiquette, grooming, communication, and service standards.
- Conduct regular performance evaluations and provide feedback to team members.
- Manage guest escalations and coordinate with senior management when required.
- Ensure the Front Office desk and guest areas are maintained to premium hospitality standards.
- Monitor guest feedback and identify areas for improving service quality.
- Support management in maintaining robust relationships with regular and premium casino guests.
- Ensure smooth functioning of the Front Office across all shifts, including night operations.
- Perform any other duties assigned by management.

CANDIDATE REQUIREMENTS
- Minimum 4–6 years of relevant Front Office experience,



with at least 2 years in a supervisory/managerial position.
- Previous experience in a casino, luxury hotel, resort, or premium hospitality establishment is highly preferred.
- Candidates with prior casino Front Office / Guest Relations / VIP Services experience will be given preference.
- Excellent verbal and written communication skills.
- Strong leadership and team-management abilities.
- Excellent guest-handling and complaint-resolution skills.
- Ability to confidently interact with VIP and high-profile guests.
- Strong knowledge of Front Office procedures and hospitality standards.
- Professional appearance with excellent grooming and etiquette.
- Strong coordination and interpersonal skills.
- Good knowledge of MS Office and Front Office/PMS systems.
- Ability to work effectively under pressure and manage multiple responsibilities.
- Willingness to work in rotational shifts, including night shifts, weekends, and public holidays.

KEY SKILLS
- Casino Guest Relations
- VIP Guest Handling
- Front Office Operations
- Team Leadership
- Guest Complaint Resolution
- Communication & Interpersonal Skills
- Cross-Department Coordination
- Staff Training & Development
- Professional Grooming & Etiquette
- Problem Solving
- Confidentiality & Discretion
- Cash & Billing Handling
- Shift Management

PREFERRED CANDIDATE PROFILE Preferred: Candidates with experience in casino operations, luxury hotels, 5-star properties, VIP guest services, or premium hospitality establishments. Interested candidates may send their cv to (phone hidden) or apply directly

Pay: From ₹15,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Manager (Calangute)
🏢 Machos Entertainment Pvt.Ltd
📍 Calangute