Front Office Executives (Operations) Position:

Front Office Executives (Operations)

Department: Operations

Reports to: Regional Operations Manager

Job Summary:

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

1. Operational Management:

- Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.

- Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

2. Inventory Management:

- Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

3. Showroom Presentation:

- Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
- Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

4. Customer Service Support:

- Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
- Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.

5. Documentation and Reporting:

- Maintain accurate records of showroom operations, including inventory counts,



client walk ins, and maintenance logs.
- Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

6. Maintenance and Facilities Management:

- Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order.

• Handle minor repairs and troubleshooting of showroom equipment and fixtures. 7. Compliance and Safety:

- Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.

• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

- Bachelors degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management. Experience:
- 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).
- Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred.

Key Skills Required:

- Excellent communication skills (Fluency in English and regional language).
- Customer service orientation.
- Valuable interpersonal skills and presentation.
- Basic computer knowledge (MS Office, email handling).
- Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks.

Grooming & Personality:

- Presentable appearance, neat grooming.
- Polite and professional behavior.
- Ability to multitask and stay composed under pressure.

📌 Front Office Executive (Kolkata)
🏢 Nibav Lifts
📍 Kolkata