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– Front Office Executive (FOE)

Department: Administration

Location: EuroSchool Electronic City

About EuroSchool

EuroSchool is committed to delivering excellence in education through a balanced, child-centric learning approach. We believe in creating a safe, welcoming, and engaging environment for students, parents, and staff. The Front Office Executive plays a critical role in ensuring a positive first impression and seamless front-office operations.

Role Purpose The Front Office Executive (FOE) is responsible for managing front desk operations, handling parent and visitor interactions, supporting admissions coordination, and ensuring effective administrative support in alignment with EuroSchool’s service standards and operational guidelines.

Key Result Areas (KRAs)

1. Front Office Management

- Ensure professional handling of all walk-ins, calls, and email inquiries.
- Maintain visitor log and implement visitor management protocols.
- Ensure reception area reflects EuroSchool brand standards.

2. Admissions Support

- Manage admission enquiries (telephonic, walk-in, website leads).
- Share accurate information about curriculum, fee structure, and school facilities.
- Coordinate campus tours and counselling sessions.
- Maintain updated enquiry tracker and follow-up data.

3. Parent & Stakeholder Experience

- Provide prompt and courteous support to parents and students.




- Coordinate with academic and admin teams for query resolution.
- Ensure high service satisfaction levels in all interactions.

4. Administrative & ERP Coordination

- Maintain student records and documentation (physical & ERP).
- Support data entry, reporting, and document management.
- Assist in organizing school events, PTMs, orientations, and meetings.

5. Compliance & Process Adherence

- Ensure adherence to safety and security protocols.
- Maintain confidentiality of school data and records.
- Follow EuroSchool operational SOPs and guidelines.

Key Performance Indicators (KPIs)

- Timely response to enquiries (TAT adherence).
- Accuracy of enquiry & admission data records.
- Parent satisfaction feedback scores.
- Zero compliance deviation in visitor management.
- Efficient coordination during peak admission cycles.

Educational Qualification

- Graduate in any discipline.
- 3-5 years of relevant experience (school experience preferred).

Functional Competencies

- Strong communication and interpersonal skills.
- Customer-centric approach.
- MS Office & ERP proficiency.
- Documentation & data management accuracy.

Behavioral Competencies (EuroSchool Values Alignment)

- Professionalism & grooming standards.
- Ownership & accountability.
- Team collaboration.
- Positive attitude and solution-oriented mindset.

Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Front Office Executive (Bengaluru)
🏢 EuroSchool - Electronic City
📍 Bengaluru