Company Description TATORA HOTEL is a hospitality company originally based in Đồng Hới, Quảng Bình, Vietnam, known for providing comfortable accommodations and guest-focused services. The hotel aims to deliver a welcoming atmosphere and efficient service to travelers, business guests, and local visitors. Team members are encouraged to uphold high standards of professionalism, cleanliness, and courtesy.

TANORA HOTEL values reliability, attention to detail, and a strong commitment to guest satisfaction, creating a collaborative environment for hospitality professionals.

Role Description The Front Office Assistant is a full-time, on-site role based at our property in Indore. This position is responsible for greeting guests, managing check-in and check-out processes, responding to inquiries in person and over the phone, and providing accurate information about hotel services and local attractions. Day-to-day tasks include handling reservations and appointment scheduling, maintaining guest records, processing payments, and ensuring the front desk area is organized and presentable.

The Front Office

Assistant coordinates with housekeeping and other departments to address guest requests,



resolve issues promptly, and support smooth hotel operations. The role requires a professional demeanor, explicit communication, and consistent adherence to hotel policies and service standards.

Qualifications

- Strong interpersonal skills and customer service orientation to interact professionally with guests and colleagues.
- Effective phone etiquette and appointment scheduling abilities to manage calls, reservations, and guest requests.
- Administrative assistance and clerical skills to handle documentation, data entry, and front desk records accurately.
- Good verbal and written communication skills in English; knowledge of additional languages is an advantage.
- Basic computer proficiency, including hotel reservation systems or similar software.
- Ability to work on-site in Indore, including flexible hours, weekends, and holidays as needed.
- Prior experience in front office, reception, or hospitality is preferred but not mandatory.
- Relevant diploma or degree in hospitality, business, or related field is beneficial.

📌 Front Office Assistant (Indore)
🏢 LUXE HOTEL
📍 Indore