We are looking for a confident, well-organized, and professional Front Desk Receptionist cum Telecaller to manage the reception area, handle incoming enquiries, communicate with students/parents, and support the admissions and counselling team.

The candidate will be responsible for creating a positive first impression of the institute while ensuring proper follow-up and conversion of enquiries into visits and admissions.

Key Responsibilities1. Front Desk & Reception Management

- Welcome and greet students, parents, visitors, and guests professionally.
- Attend and manage incoming calls and direct them to the concerned person.
- Maintain the reception area in a clean, organized, and professional manner.
- Handle visitor entries and maintain the visitor/enquiry register.
- Provide basic information about courses, fees, batches, facilities, and admission procedures.
- Coordinate with counsellors and management for scheduled student/parent visits.
- Ensure every walk-in visitor is properly recorded and followed up.

1. Telecalling & Lead Follow-up

- Make daily calls to prospective students and parents from the assigned database.
- Explain courses, career opportunities, fees, scholarships, and admission procedures.
- Generate interest and motivate prospective students to visit the institute.
- Follow up regularly with leads through phone calls and WhatsApp.
- Maintain proper records of calls, responses, follow-ups, and lead status.
- Prioritize hot and interested leads for immediate follow-up.
- Ensure no enquiry or lead remains unattended.

1. Admission Support

- Coordinate with the admission/counselling team for student visits.




- Support counsellors in converting enquiries into counselling sessions and admissions.
- Collect basic student information and update it in the CRM/system.
- Follow up with students who have attended counselling but have not yet taken admission.
- Inform students about upcoming batches, seminars, events, workshops, and promotional offers.
- Maintain accurate daily admission and enquiry records.

1. Daily Reporting

- Maintain daily records of:
- Total calls made
- Calls connected
- Interested leads
- Follow-ups required
- Visits scheduled
- Walk-ins received
- Counselling completed
- Admissions generated
- Submit the daily telecalling and front-desk report before leaving the institute.
- Keep CRM/lead data updated on a daily basis.
- Immediately report important or high-potential leads to the reporting manager.

1. Coordination & Administration

- Coordinate with counsellors, trainers, front-office staff, and management.
- Handle basic administrative tasks related to the front desk.
- Assist in organizing seminars, student visits, counselling sessions, and institute activities.
- Maintain confidentiality of student and organizational information.




- Perform other front-office and admission-support duties assigned by management.

Performance Expectations
- Every enquiry must be properly recorded and followed up.
- Maintain a disciplined and professional calling schedule.
- Ensure timely follow-up of all assigned leads.
- Focus on generating student visits and admissions, not just completing calls.
- Maintain 100% accuracy in CRM and reporting.
- Demonstrate polite, confident, and persuasive communication with students and parents.

Required Skills
- Excellent communication skills in English, Hindi, and Punjabi.
- Good convincing and interpersonal skills.
- Basic computer knowledge.
- Knowledge of MS Office/Google Sheets and CRM software.
- Good telephone etiquette.
- Ability to handle multiple enquiries efficiently.
- Positive attitude and qualified personality.
- Target-oriented and comfortable with follow-ups.

Preferred Qualification
- Minimum 12th pass; graduate preferred.
- Previous experience in telecalling, front desk, education counselling, sales, or customer handling will be an advantage.

Key Performance Indicators (KPIs)
- Daily calling and follow-up targets.
- Number of qualified leads generated.
- Number of student/parent visits scheduled.
- Walk-in conversion.
- Counselling-to-admission conversion.
- Follow-up completion rate.
- CRM/data accuracy.
- Daily reporting compliance.

Reporting Reports To: Centre Head / Admission Manager / Branch Manager

Job Type

Full-Time | On-Site

Location: Brilliko Institute of Multimedia

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Ludhiana)
🏢 Brilliko Institute of Multi-Media
📍 Ludhiana