We are looking for a professional and well-presented Front Desk Executive to be the first point of contact for customers, visitors, property buyers, channel partners, and business associates.

The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, and the ability to efficiently manage front-office operations while supporting the sales and CRM teams.

Experience in a real estate developer, builder, property consultancy, hospitality, or corporate environment will be preferred.

Key Responsibilities

- Welcome and professionally greet all customers, visitors, channel partners, and business associates.
- Manage the reception area and ensure a professional and welcoming environment.
- Handle incoming and outgoing calls and direct them to the appropriate department or team member.
- Receive and respond to general customer enquiries professionally.
- Record visitor details and maintain the visitor register.
- Identify prospective property customers and promptly connect them with the appropriate sales executive.
- Inform the sales/CRM team when a customer arrives for a site visit or property meeting.
- Coordinate customer appointments, meetings, and site-visit schedules.
- Maintain records of walk-in customers and enquiries.
- Enter and update basic customer information in the CRM system.
- Ensure that walk-in leads are properly assigned to the relevant sales team member.
- Follow up internally to ensure no walk-in or enquiry is missed.
- Coordinate with the Sales and CRM teams regarding customer arrivals and appointments.




- Manage incoming correspondence, courier, documents, and office communication.
- Maintain basic office records, registers, and front-desk documentation.
- Assist management and other departments with administrative and coordination tasks when required.
- Maintain confidentiality of customer and company information.
- Ensure the reception area, meeting areas, and customer waiting areas remain organised and presentable.

Customer Handling The Front Desk Executive will be responsible for creating a strong first impression of the company.

The candidate should

- Greet customers with professionalism and courtesy.
- Understand the basic purpose of the customer's visit.
- Direct customers to the correct sales representative or department.
- Ensure customers are attended to without unnecessary waiting.
- Handle basic questions regarding meetings, appointments, and project visits.
- Maintain a professional attitude even during busy periods or difficult situations.

Required Experience

- 1–4 years of experience in front office, reception, customer service, CRM, hospitality, real estate, or a similar role.
- Freshers with excellent communication skills may also be considered.




- Experience in a real estate company or sales office will be an advantage.
- Basic knowledge of CRM software, MS Excel, email, WhatsApp, and office applications.
- Good verbal and written communication skills.

Preferred Candidate Profile

- Pleasant and professional personality
- Excellent communication and interpersonal skills
- Well-groomed and presentable
- Customer-service oriented
- Confident handling visitors and phone calls
- Solid organisational and coordination skills
- Good computer knowledge
- Ability to multitask in a busy sales environment
- Punctual, disciplined, and responsible
- Strong attention to detail
- Comfortable coordinating with Sales, CRM, Marketing, and Management teams

Key Performance Indicators (KPIs)

- Customer and visitor handling
- Walk-in lead recording accuracy
- Appointment coordination
- Call handling and response efficiency
- Lead handover to the sales team
- CRM data accuracy
- Customer waiting time
- Front-office administration efficiency
- Customer experience and professionalism
- Internal coordination efficiency

What We Offer

- Opportunity to work in a professional real estate environment
- Exposure to premium real estate projects and customers
- Opportunity to work closely with Sales, CRM, Marketing, and Management teams
- Performance-based growth opportunities
- Professional and collaborative working environment
- Career growth based on performance

Pay: ₹180,000.00 - ₹360,000.00 per year

Work Location: In person

📌 Front Desk Executive – Real Estate (Zirakpur)
🏢 Allwin Infrastructure
📍 Zirakpur