Location: Mohali, Punjab, India

Company: RichmanOverseas Services

Type: Full-time| Fresher Friendly

Work Mode: In-Person | Monday to Saturday | Weekend Availability

Stipend: ₹12,000 per month

About Us

RichmanOverseas Services is a reputed and leading immigration consulting firm based in Mohali, Punjab. We provide comprehensive immigration solutions to individuals seeking opportunities for study, internships, permanent immigration, and careers abroad. Our services span across key destinations including the USA, UK, Canada, Australia, New Zealand, Singapore, European countries, and more.

Role Overview

We are seeking a professional, highly organized, and client-focused Front Desk & Customer Service Executive to serve as the face of our immigration consultancy. In this combined role, you will manage our reception area, act as the first point of contact for aspiring immigrants, and handle inbound leads. You will play a vital role in turning initial client inquiries into formal consultations by delivering outstanding customer service and effective administrative support.

Key Responsibilities

- Front Desk Operations & Client Relations: Manage the reception area, and ensure a welcoming environment. You will answer multi-line phone calls, respond to WhatsApp/email inquiries, and direct visitors to the appropriate visa or department specialist.
- Lead Qualification & Follow-ups: Handle initial queries and conduct outbound follow-up calls to potential leads, explain our consultancy services, and filter serious prospects for our advisory team.
- Appointment Scheduling & Coordination: Manage the daily calendars of senior immigration consultants. You will schedule client consultations, send out appointment reminders, and ensure a smooth, delay-free flow of visitors.
- Document Intake & Admin Support: Assist clients with filling out initial assessment forms. You will safely collect, verify, and scan preliminary documents (like passports and academic transcripts) before routing them to the processing team,



while keeping our CRM database strictly updated.

Qualifications

- Education: A Bachelor’s degree in Business Administration (BBA), Communications, Public Relations, Hospitality, or a related field is preferred; however, dynamic graduates from other streams with strong communication skills are also encouraged to apply.
- Experience: 1–2 years of experience as a receptionist or customer service executive —ideally within an immigration, travel, or overseas education agency. Freshers possessing exceptional communication skills will also be considered.
- Language Proficiency: Must be highly fluent and confident in English, Hindi, and Punjabi (both verbal and written)
- Technical Skills: Hands-on experience with MS Office (Word, Excel) and client relationship management (CRM) software.
- Key Attributes:Excellent multitasking capabilities, a strong solution-oriented mindset, and an absolute commitment to service excellence.

What We Offer

- Monthly Salary (₹12,000 Minimum): A competitive starting salary, negotiable based on your skills, experience, and performance.
- Hands-on Industry Experience: Work directly in the fast-growing immigration sector and gain deep practical knowledge of global pathways.
- Mentorship from Experienced Professionals: Learn directly from a team of skilled immigration consultants and senior advisory experts.
- Creative Ownership: Opportunity to contribute your ideas and take initiative in improving our client intake and consultation planning processes.
- Performance Rewards: Opportunities for performance-based bonuses or incentives based on lead conversions.
- Professional Work Environment: Join a collaborative team that values growth, innovation, and responsibility.

How to Apply Interested candidates should send their resume and samples of previous work (e.g., portfolio, links to managed accounts or creative content) to:

Email: [email protected]

RichmanOverseas Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace for all team members.

Pay: From ₹12,000.00 per month

Work Location: In person

📌 Front Desk / Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 Richman Overseas
📍 Sahibzada Ajit Singh Nagar