Position: Front Desk Executive

Location: Bengaluru

Key Responsibilities

- Greet and assist patients and visitors at the centre.

- Attend all incoming calls promptly and provide appropriate information.

- Ensure the clinic phone remains switched on with the ringer/volume on during clinic hours.

- Schedule, reschedule, and confirm patient appointments.

- Coordinate appointment timings with psychiatrists, psychologists, and therapists.

- Maintain accurate patient and appointment records in the system.

- Handle patient registrations, billing, payments, and receipts.

- Guide patients regarding consultation, therapy, assessment, and other services.

- Follow up with patients regarding appointments and pending payments/documents when required.

- Coordinate with the clinical and administrative teams for smooth patient flow.

- Maintain the reception area and ensure a professional and welcoming workplace.

- Support daily centre operations, including basic documentation and reporting.





- Ensure patient information and centre-related information is handled confidentially.

- Escalate patient concerns, complaints, or operational issues to the concerned manager.

- Follow all centre policies, processes, and communication protocols.

- Skills & Qualifications

- Graduate in any discipline.

- Prior experience in front office, reception, healthcare, hospital, clinic, or customer service will be preferred.

- Good communication skills in English and Kannada; Hindi is an added advantage.

- Good interpersonal and customer-service skills.

- Basic computer knowledge and familiarity with MS Office/Google Workspace.

- Ability to manage multiple tasks and work in a fast-paced environment.

- Good attention to detail and record-keeping skills.

- Professional, punctual, and well-groomed.

- Should be comfortable interacting with patients and handling sensitive situations calmly.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (HSR Layout)
🏢 manoshanti
📍 HSR Layout