Contingent Type

Contingent Type_Phase1_Generic

Job Code

Legal Entity

INFOSYS

Site

Not Applicable (NA)

Location

Not Applicable (NA)

Work Location

IND

Business Unit

ENGNE (ENGNE_PU)

Category

Labor Type

Business Professional

Positions Requested

1

Respond by Date

31/03/2026

Travel Time

0.000 %

Time Sheet Type

No time sheets

Hours per Day

9

Hours per Week

45

Total Hours

1,170.00

Flat Adjustments

0.00

Description

*

Deep understanding and experience Voice/VoIP/SIP expert

Able to follow each leg of a call flow and perform and provide in-depth analysis on what is or is not occuring.

Understand Freeswitch modular design. Familiar with real-time communications and their applications

Platform owner, with a great degree of familiarity in linux-based appliances and operating systems

Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and designs.

Required Skills

5+ years of Voice Engineering, telephony experience

Proficient with developing voice solutions, support, call flow diagrams, VUI and other design documentation

Knowledge of SIP media gateways and Freeswitch integrations

Expert with network protocols including a thorough understanding of network fundamentals

Bachelors degree in Computer Science, Engineering or related field preferred

Excellent interpersonal, collaboration and communication skills

ECMS REQ ID

556365

Project Location 1

KRNK | BANGALORE

Project Location 2





TELANGANA | HYDERABAD

Project Location 3

KER | TRIVANDRUM

Project Location 4

MAH | PUNE

Delivery SPOC

-

Relevant Experience

5+ Years

Mandatory skills

*

Deep understanding and experience Voice/VoIP/SIP expert

Able to follow each leg of a call flow and perform and provide in-depth analysis on what is or is not occuring.

Understand Freeswitch modular design. Familiar with real-time communications and their applications

Platform owner, with a excellent degree of familiarity in linux-based appliances and operating systems

Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and designs.

Required Skills

5+ years of Voice Engineering, telephony experience

Proficient with developing voice solutions, support, call flow diagrams, VUI and other design documentation

Knowledge of SIP media gateways and Freeswitch integrations

Expert with network protocols including a thorough understanding of network fundamentals

Bachelors degree in Computer Science, Engineering or related field preferred

Excellent interpersonal, collaboration and communication skills

Desired skills

-

Domain (Industry)

-

BGC (Before onboarding / After onboarding)

HybridOB

Total Experience (Ex. 5-7 Years)

5-9 years

BGC Details

-

BGC Vendor

-

Mode of Interview

Face to Face

WFO / WFH / Hybrid

Hybrid

Please enter shift timings

9 - 6

Shift Timings

General

📌 Freeswitch Developer (India)
🏢 Clifyx
📍 India