We are looking for a Franchise Operations Executive to manage franchise outlets, support franchise partners, and ensure smooth operations as per company standards.
Key Responsibilities
- Manage and monitor day-to-day franchise outlet operations.
- Conduct regular field visits to franchise outlets and operational audits.
- Ensure SOP, hygiene, food quality, and service standards are followed.
- Coordinate with franchise partners and resolve operational issues.
- Monitor outlet sales, food cost, wastage, inventory, and manpower.
- Identify underperforming outlets and implement improvement plans.
- Coordinate and support new store openings, from pre-opening preparation to launch.
- Assist with staff training, SOP implementation,
and operational readiness for new stores.
- Prepare regular outlet performance and audit reports.
- Coordinate with internal teams for supply, marketing, training, and operations.
Requirements
- 1–3 years of experience in QSR/F&B;/Franchise/Retail Operations.
- Good communication and franchise partner management skills.
- Strong problem-solving and follow-up abilities.
- Willingness to travel and conduct regular field visits.
- Basic knowledge of Excel/Google Sheets.
- Self-driven and target-oriented.
KPIs
Outlet Performance | Current Store Launches | SOP Compliance | Franchisee Satisfaction | Sales Growth | Cost Control | Operational Excellence