Job Title: F&B; & Guest Relations Executive

Department: Food & Beverage / Guest Relations

Experience: 1–3 Years

Employment Type: Full-Time

Shift: Rotational Shifts, including weekends & holidays

Job Summary

We are looking for a smart, confident, well-groomed and customer-oriented F&B; & Guest Relations Executive (GRE) to manage guest interactions and ensure an excellent dining experience.

The candidate will be responsible for welcoming guests, managing reservations, handling guest queries and feedback, coordinating with the F&B; team, and maintaining strong relationships with regular and VIP guests.

Key Responsibilities

- Welcome and greet guests warmly and professionally.
- Manage table reservations, seating arrangements and guest preferences.
- Escort guests to their tables and ensure a comfortable experience.
- Handle guest enquiries, requests and complaints professionally.
- Maintain strong relationships with regular and VIP guests.
- Coordinate with the Restaurant Manager, F&B; Service, Kitchen and Bar teams.
- Handle birthdays, anniversaries, parties and special guest arrangements.
- Collect guest feedback and communicate issues to management.
- Promote restaurant offers, special menus and events.
- Assist in upselling food and beverage products when required.
- Maintain guest records, preferences and important dates.
- Ensure the entrance, waiting area and guest-facing areas maintain high standards.




- Support the F&B; team during peak hours and special events.
- Encourage positive customer reviews and repeat visits.
- Maintain professional grooming, etiquette and hospitality standards.

Candidate Requirements
- the candidate with a pleasant and confident personality.
- Graduate/Diploma in Hotel Management, Hospitality or a related field preferred.
- 1–3 years of experience in F&B;, hospitality, guest relations, front office or restaurant operations.
- Excellent communication and interpersonal skills.
- Good English communication is preferred.
- Hindi/Punjabi knowledge will be an advantage.
- Good customer-handling and problem-solving skills.
- Smart, presentable and professionally groomed.
- Comfortable working in rotational shifts.
- Ability to handle multiple guests and responsibilities during busy hours.

Key Skills Guest Relations | F&B; Operations | Customer Service | Communication | Reservation Management | VIP Guest Handling | Complaint Handling | Upselling | Team Coordination | Qualified Grooming

Preferred Profile

Candidates from premium restaurants, cafés, lounges, hotels, clubs, breweries or luxury hospitality brands will be preferred.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Work Location: In person

📌 Fnb executive & GRE (Shimla)
🏢 HRX International
📍 Shimla