Roles & Responsibilities:

· Ensure smooth functioning of all healthcare operations in the assigned hospital.

· Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

· Handling the revenue of the hospital.

· Ensure smooth functioning of the assigned branch.

· Tracking branch performance.

· Focus on patient satisfaction and quality.

· Credit billing status to be monitored. Pending AL’s to submission of bills.

· Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

· Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

· Report to be submitted to Management.

· Giving On Job training to Counselors, Patient care associates.

· Random Counseling.

· Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)





· Interaction with Doctors about Targets, High Value Cases & Procedures.

· Co-ordination with Surgeons.

· Attending to patient Complaints of your zone & speaking to them personally.

· Prepare monthly tour plan and submit for approval.

· Daily and monthly report with summary of area with explanation.

· Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.

You can send your resume on [email protected] or whatsapp on (phone hidden)

Pay: ₹20,000.00 - ₹38,960.52 per month

Perks

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Floor manager (Hinjawadi)
🏢 Dr.Agarwal's Eye Hospital
📍 Hinjawadi