Role & responsibilities

Job Summary:

- The Collector will oversee the daily operations of the collections department, ensure prompt and effective debt recovery while keep prominent levels of customer satisfaction.

Key Responsibilities:
- Ensure prompt collections of outstanding balances from customers according to Cornerstone credit & collections policy.
- Managing incoming calls, preferably around Credit & Collections. Negotiation with customers and Internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
- Support and be backup for other collectors associates.
- Collaborate closely with the billing & Cash app team lead about all collection’s issues.
- Keep correct and up to date logs of individual customer information.

Qualifications: Education: B.com/ MBA in finance, or a related field.

Experience: 3+ years** of experience in similar roles; experience in O2C, collections in an Outsourcing/BPO Industry

Skills:





- Languages: Fluent or native in English.
- Strong understanding of collection processes and regulations.
- Interpersonal skills & strong problem-solving and decision-making abilities.
- Strong knowledge of MS office especially Excel, PowerPoint & Outlook.
- Advance English and good written and verbal communication skills to interact upward and cross functionally are necessary.
- Must be comfortable working in a global company across multiple time zones specially willing to work in US & EMEA time zone.
- Knowledge Required: Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.
- ERP: Oracle, Salesforce would be beneficial. Highly involved user who maximizes the potential of a software and with prominent level of advanced excel skills.
- Interpersonal skills: Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.

📌 Financial Analyst (Pune)
🏢 Cornerstone
📍 Pune