Job DescriptionProduct Support Specialist – CareStack Pay - US Shift
nAbout Us
nGood Methods Global Inc is a global health-tech venture engineering CareStackTM - a powerful practice management cloud platform for dental practices in the US. CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStackTM is rewriting the rules of what an intelligent solution should look like for dentistry.
nCareStackTM is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
nWe are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
nResponsibilities
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- Be a subject matter expert and consultant for payment solutionsn
- Support US customers to implement a high outcome payments strategyn
- Carry out Customer Onboarding, Payment process setup and Training.n




- Respond to customer queries in a timely and accurate way, via phone, email, or chatn
- Identify customer needs and help customers use specific features.n
- Assist in product strategy and functioning. Analyze and report product outcome (for example, by testing different scenarios or simulating users and real-life user flows)n
- Collating technical issues and helpful discussions with the teamn
- Monitor customer complaints and reach out to provide assistance.n
- Share feature requests and effective workarounds with internal and external stakeholders.n

nSkills and Qualifications
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- Experience in software or technology platform customer-facing rolesn
- Familiar with healthcare/ Merchant processing/Financial products is a plus.n
- Experience using help desk software and remote support tools.n
- Understanding of how CRM systems workn
- Excellent communication (both verbal & writte

📌 Customer Support Specialist (Thiruvananthapuram)
🏢 CareStack™ - Dental Practice Management
📍 Thiruvananthapuram