Position: CRM Executive – Possession Process

Department: Customer Relationship Management (CRM)

About the Role -

We are looking for a proactive and customer-focused CRM Executive – Possession Process to manage the complete customer possession and handover journey. The candidate will be responsible for coordinating with clients, Relationship Managers (RMs), Engineering/Technical teams, and internal departments to ensure a smooth, timely, and hassle-free possession experience.

The ideal candidate should have strong communication and coordination skills, attention to detail, and practical experience in handling site visits, flat inspections, snag management, documentation, and possession handovers.

Key Responsibilities -

- Handle clients for site visits and address queries during the visit
- Verify pending dues/payment clearance with RM’s before scheduling possession
- Schedule flat inspection with client
- Inspect flat before possession (quality check, snag identification)
- Coordinate with engineering/technical team for snag rectification
- Re-inspect flat post snag rectification to confirm closure
- Coordinate with RM’s for handover-related documentation and updates
- Handover soft possession and final possession to client
- Facilitate handover of keys, welcome kit, and society/maintenance documents




- Take feedback from client on the overall journey
- Prepare possession reports (unit-wise status, pending/completed)
- Prepare and submit monthly reports

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Solid customer handling and relationship management skills.
- Good coordination and follow-up abilities.
- Strong attention to detail, particularly during flat inspections and snag identification.
- Ability to coordinate effectively with RM's, Engineering, Technical, Finance, and other internal teams.
- Ability to manage multiple customers and possession activities simultaneously.
- Professional, patient, and customer-centric approach.
- Ability to work at project sites and coordinate with customers in person.

Education & Experience -

Education: Graduate in any discipline. A degree/diploma in Business Administration, Management.

Experience: 3–5 years of relevant experience in:

- Real Estate CRM
- Possession & Handover
- Residential Project Coordination
- Site/Customer Coordination

Candidates with experience in real estate possession and handover processes will be preferred.

Interested candidates can apply with their updated CV on [email protected]

📌 Executive - CRM ( Possession Process) (Maharashtra)
🏢 Kumar
📍 Maharashtra