Job DescriptionJob Description – ServiceNow Manager (C1/Manager) Location: Bangalore Hybrid 10 days in a month Experience: 12+ Years Shift: General Shift Contract 2 hire Position Summary We are seeking an experienced ServiceNow Manager to lead large-scale ServiceNow engagements, driving both platform architecture and delivery excellence. The ideal candidate will be responsible for defining platform strategy, governing architecture standards, managing end-to-end program delivery, and leading cross-functional teams to deliver scalable, secure, and business-aligned ServiceNow solutions. Key Responsibilities Architecture & Technical Leadership - Define and own the ServiceNow platform architecture, roadmap, and governance framework. - Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise standards. - Establish platform governance for instance strategy, cloning schedules, release management, Update Sets, and App Engine deployments. - Lead architecture reviews for CMDB, CSDM, integrations, data models, and custom applications.



- Drive Technical Review Boards (TRB) and ensure adherence to ServiceNow best practices. - Define secure integration patterns using REST, SOAP, IntegrationHub, OAuth 2.0, SSO, and enterprise integration frameworks. - Minimize technical debt through governance and architectural oversight. Delivery & Program Management - Lead end-to-end ServiceNow implementation, enhancement, and transformation programs. - Manage project scope, timelines, budgets, resources, and delivery quality. - Drive Agile delivery practices including Sprint Planning, Stand-ups, Reviews, and Retrospectives. - Monitor project metrics such as velocity, burndown, resource utilization, and release readiness. - Identify and mitigate project risks, dependencies, and escalations. - Ensure successful deployment, adoption, and business value realization. Stakeholder Management - Act as the primary point of contact for business leaders and executive stakehold

📌 ServiceNow Manager (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru