Position Title: Engineer Automation & Controls Service (Pre-Engineering.) Organization Context Position Title Engineer Automation & Controls Service Employee Name Grade: M08/09
Department Aftermarkets
Location: Pune / Mumbai
Reports To Head Pree-engineering A&C;
Reported By ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains.
We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.
We have an chance in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of an Engineer Automation and control service (pre-engineering).
- Job Objective
Responsible for technical support to Aftermarket A&C; developments, technical support to the service team for upgradation of retrofit projects, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio.
- Primary responsibilities
Strategic and planning
- Support HOD- Pre-Engineering Automation for software and IIOT development.
- Upgradation projects execution (In-house + At customer’s site).
- Aftermarket Revenue generation.
Functional / Core
- Development support for engineering range of machines.
- Handling PLC, HMI, SCADA and servo-based systems developments and challenges post installation.
- Generate and support 21 CFR business.
- Responsible for On-line support for development and IIOT.
- Training to customer.
- Technical knowledge on Mitsubishi, Siemens or equivalent PLC, HMI and Zenon or equivalent SCADA.
- Trouble shooting.
- Failure analysis and corrective actions.
- Preparation of service report and online support reports.
- Analytical ability.
- Revenue generation for Aftermarket (e.g. upgradation, AMC, IIOT etc.).
- Evaluation of hardware and software solutions for retrofit upgradation projects and network integration.
- Modify & test project backups (PLC & SCADA).
- Support for IIOT and MIS Integration project.
- Support for testing, validation, and documentation process implementation.
Internal process
- Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
- Integrate customer feedback with our existing business process and contribution in CAPA.
- Help in getting competitor information on products, markets, etc.
People development
- Cross Knowledge sharing with internal team members.
- Hands on experience sharing to service engineers.
- Ability to train others.
- Key Result Areas
- Customer Support for Software / PLC challenges.
- Aftermarket software development co-ordination.
- Focus on software developmental activates and IIOT business development.
- Standardization of software across machine product lines and adoption of Master’s for AM.
- Key Interfaces
Internal Interfaces External Interfaces
- Service A&C;
- Mfg & Assembly
- Q&A;
- Process
- Sales
- NPD
- A&C; Operations
- Procurement
- Service
- Spares
- Vendor
- Customer
- ACG Persona