Key Responsibilities

- Lead and manage End User Computing operations, ensuring high availability and performance of end-user services.

- Manage L1/L2 desktop support teams and drive service excellence across multiple locations.

- Oversee incident, service request, problem, and change management processes in line with ITIL standards.

- Manage endpoint devices including desktops, laptops, mobile devices, and peripherals.

- Administer and support Microsoft 365 setting including Outlook, Teams, OneDrive, and Office applications.

- Manage endpoint management solutions such as Microsoft Intune, SCCM/MECM, Autopilot, and Group Policies.

- Drive OS deployment, patch management, software packaging, and asset lifecycle management.





- Monitor SLA/KPI adherence and implement continuous service improvement initiatives.

- Coordinate with infrastructure, network, security, and application teams for issue resolution.

- Lead user onboarding, offboarding, hardware refresh, and workplace modernization projects.

- Ensure endpoint security compliance, antivirus management, encryption, and vulnerability remediation.

- Manage vendor relationships, procurement activities, and support contracts.

Prepare dashboards, reports, and presentations for management review.

📌 End User Computing (EUC) Lead (Mumbai)
🏢 Trent
📍 Mumbai