Job Title: Customer Support Executive – Non-Voice / Email Support
Job Summary
We are hiring experienced Non-Voice / Email Support Executives to join the customer support process. The ideal candidate should have excellent written English communication skills, knowledge of one regional language, and prior experience handling customer queries through email or other non-voice channels.
Key Responsibilities
- Handle customer queries and concerns through email/non-voice channels.
- Provide accurate and professional responses within the defined turnaround time.
- Understand customer issues and provide appropriate resolutions.
- Follow process guidelines, SOPs, and quality standards.
- Maintain proper documentation of customer interactions.
- Escalate complex or unresolved issues to the appropriate team.
- Ensure a positive customer experience through clear and professional written communication.
- Meet productivity, quality, and response-time targets.
Eligibility & Requirements
- Graduation is mandatory.
- Minimum 6 months of experience in a Non-Voice / Email Support process is mandatory.
- Excellent written and verbal English communication skills.
- Proficiency in English any one regional language.
- Good typing and email-handling skills.
- Basic computer knowledge and familiarity with email/customer support tools.
- Candidates should be comfortable working in a customer support environment.
Preferred Skills
- Email Support
- Non-Voice Process
- Customer Support
- Written Communication
- Email Etiquette
- Customer Query Resolution
- Ticket Handling
- Typing Skills
- MS Office / Basic Computer Skills
- CRM Knowledge
Who Can Apply?
Candidates currently or previously working in:
- Email Support
- Non-Voice Customer Support
- Back Office Customer Support
- Chat Support
- Ticketing Process
- E-commerce Customer Support
- BPO/KPO Non-Voice Processes
Significant: Candidates must have at least 6 months of relevant Non-Voice experience. Freshers are not eligible for this requirement.