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Program & Project Delivery

- Lead end-to-end delivery of multiple concurrent learning projects.

- Develop detailed project plans, schedules, milestones, and delivery roadmaps.

- Ensure projects are delivered on time, within scope, budget, and agreed quality standards.

- Monitor project progress and proactively resolve delivery risks and dependencies.

- Manage project lifecycle from initiation through closure.

Client & Stakeholder Management

- Serve as the primary day-to-day delivery contact for client stakeholders.

- Lead project governance meetings, status reviews, and delivery updates.

- Manage client expectations and ensure timely communication.

- Handle project escalations and drive resolution with relevant teams.

Cross-functional Team Leadership Coordinate and manage delivery across:

- Instructional Design

- SMEs and Trainers

- Media & Creative

- QA

- Learning Operations

- PMO

- Job Title: EdTech Project/Program Manager (India)

- Grade Level: Mid Senior (Grade-7 or 6)

Department: EdTech

Location: Mumbai, Gurgaon, Bengaluru (Full time, Regular)

Reports To: Program Director (AIW B2B Delivery Team)

- Role Overview

- The Project Manager is responsible for the end-to-end planning, execution, governance, and successful delivery of enterprise learning programs across a portfolio of clients. The role ensures projects are delivered on time, within scope, budget, and quality expectations while serving as the primary coordination point between clients and cross-functional delivery teams.

- Working closely with Program Directors, Instructional Design, SMEs, Media, QA, PMO, and client stakeholders, the Project Manager drives operational excellence, mitigates delivery risks, and ensures a seamless learner experience across instructor-led, virtual, and digital learning programs.

- Key Responsibilities

- External Vendors

Ensure clear ownership, collaboration, and timely execution across teams. Resource Planning & Execution

- Plan resource allocation based on project timelines.

- Track utilization and capacity across delivery teams.

- Coordinate onboarding and ramp-down of project resources.

- Ensure timely availability of SMEs, trainers, and delivery teams.

Delivery Governance

- Monitor project health using delivery KPIs.

- Maintain project plans, RAID logs, trackers, and dashboards.

- Conduct regular project reviews and health checks.

- Drive issue resolution and risk mitigation.





Financial & Commercial Management

- Track project budgets, effort utilization, Gross Margins and commercial commitments.

- Monitor project profitability and resource utilization.

- Support invoicing, forecasting, and change requests.

- Ensure delivery aligns with contractual obligations and SOWs.

Quality & Learning Delivery

- Ensure readiness of all learning assets before launch.

- Monitor quality of content, delivery, and learner experience.

- Review learner feedback and drive continuous improvements.

- Ensure adherence to delivery standards and quality processes.

Vendor & Trainer Management

- Coordinate with external SMEs, trainers, and partners.

- Track trainer readiness and delivery quality.

- Ensure compliance with delivery standards and schedules.

Reporting & Governance

Prepare and present

- Weekly project status reports

- Executive dashboards

- Resource utilization reports

- Financial trackers

- Risk and issue logs

- Delivery metrics

- Client governance updates

Qualifications & Experience

- 6–10 years of project management experience, with at least 3–4 years in EdTech, Learning & Development, Consulting, or Digital Learning.

- Proven experience managing multiple enterprise learning programs simultaneously.

- Experience working with global clients and distributed onsite/offshore teams.

- Strong understanding of instructor-led, virtual, blended, and digital learning delivery.

Core Behavioural Competencies Ownership & Accountability

- Demonstrates end-to-end ownership and accountability for delivery outcomes.

- Takes proactive ownership of risks, escalations, and execution without waiting for direction.

- Delivers consistently against commitments in high-pressure environments.

Outcome Orientation

- Focuses on business outcomes rather than activity completion.

- Prioritizes impact, speed, and execution while maintaining quality.

- Makes timely decisions to keep projects moving forward.

Structured Problem Solving

- Breaks down ambiguous problems into actionable workstreams.

- Applies first-principles thinking to identify practical solutions.

- Uses data and facts to drive decision-making.

Bias for Action

- Demonstrates urgency and decisiveness.





- Anticipates issues before they become escalations.

- Balances speed with sound judgment.

Executive Communication

- Communicates with clarity, brevity, and confidence.

- Tailors messaging for executive and operational audiences.

- Synthesizes complex information into concise recommendations.

Stakeholder Influence

- Builds credibility across cross-functional teams and client stakeholders.

- Influences without relying on formal authority.

- Navigates conflicting priorities to drive alignment.

Client-Centric Mindset

- Understands client objectives beyond project scope.

- Builds trusted relationships through responsiveness and delivery excellence.

- Proactively identifies opportunities to enhance client value.

Resilience & Composure

- Maintains focus and professionalism during ambiguity, changing priorities, and tight deadlines.

- Handles escalations calmly while driving resolution.

Collaboration & Team Leadership

- Fosters collaboration across diverse functions and geographies.

- Creates accountability while maintaining robust working relationships.

- Coaches and develops team members through regular feedback.

Continuous Improvement

- Challenges existing processes and drives operational efficiencies.

- Promotes standardization, automation, and scalable delivery practices.

- Demonstrates a learning mindset and adapts quickly to changing business needs.

Consulting Mindset Competencies

- Comfort with ambiguity and ability to create structure where none exists.

- Hypothesis-driven thinking to accelerate decision-making.

- Prioritization under constraints (time, resources, budget).

- Executive presence in client-facing situations.

- Commercial awareness, balancing delivery quality with financial outcomes.

- Data-driven decision making, using metrics to guide actions.

- Systems thinking, understanding downstream impacts across delivery, operations, and commercial functions.

- Cross-functional orchestration, bringing multiple teams together toward a common outcome.

- Negotiation and conflict resolution while maintaining stakeholder trust.

- Change leadership, helping teams adopt new ways of working.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

📌 EdTech Project/Program Manager (India) (Bengaluru)
🏢 Fractal Analytics
📍 Bengaluru