- Manage daily Flipkart and D2C order operations from order processing to dispatch.
- Ensure timely order processing and dispatch as per defined SLA and cut-off timelines.
- Monitor pending orders, ageing, cancellations, backlogs, and operational exceptions.
- Track inventory availability, Fill Rate, OOS and stock-related issues.
- Coordinate with Warehouse, Inventory Planning, Logistics and Customer Care teams.
- Monitor pickup and delivery TAT, NDR, RTO and return-related issues.
- Maintain operational hygiene across Marketplace, OMS and ERP systems.
- Track Flipkart SLA compliance, inventory synchronization and fulfilment performance.
- Prepare daily and weekly MIS reports covering orders, dispatch, backlog, Fill Rate and exceptions.
- Conduct RCA (Root Cause Analysis) for recurring operational issues and ensure timely corrective action.
- Support process improvement, automation and SOP implementation.
- Guide and monitor executives working across respective business channels.
- Proactively identify and escalate critical operational risks to the Senior Operations Manager.
Preferred Profile
- 4–7 years of experience in E-commerce, Marketplace or D2C Operations.
- Working knowledge of Flipkart Seller Panel / Marketplace Operations preferred.
- Strong understanding of order fulfilment, inventory, logistics and returns.
- Proficiency in MS Excel, ERP/OMS and data analysis.
- Robust coordination, ownership, analytical and problem-solving skills.
- Ability to manage multiple operational priorities and work in a fast-paced e-commerce environment.