Certification: ToT Certification preferred/required
Location: As per Project Requirement
Key Responsibilities
- Handle day-to-day e-commerce delivery operations.
- Receive, verify, sort, and deliver orders within the assigned timelines.
- Follow assigned delivery routes and schedules.
- Update delivery status accurately through the required application/system.
- Communicate professionally with customers regarding deliveries.
- Handle COD and online payment procedures as per company guidelines.
- Maintain delivery records, invoices, and other required documents.
- Process returned, cancelled, or undelivered orders.
- Coordinate with the delivery team, supervisor,
and operations team.
- Follow safety, quality, and customer service standards.
Required Skills
- TOT (Training of Trainers) certification preferred/required.
- Basic knowledge of smartphones and delivery applications.
- Positive communication and customer-handling skills.
- Time management and organizational skills.
- Ability to work independently and meet delivery targets.
- Prior experience in e-commerce or delivery operations will be an advantage.