Role & responsibilities

- Handle customer queries through voice, chat, and email channels.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Assist customers with orders, payments, deliveries, returns, and refunds.
- Maintain accurate records of customer interactions.
- Follow company policies, processes, and quality standards.
- Meet individual and team performance targets.

Preferred candidate profile

- Freshers and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Customer-centric attitude with strong problem-solving skills.
- Willingness to work rotational shifts and a 6-day work week.

Perks and perks

- Competitive salary based on experience.
- Night allowance- 2k
- Performance-based incentives.
- Training and career development opportunities.
- Growth-oriented work environment.

Salary:

- 612 Months Experience: 20,000/month
- 12+ Months Experience: 22,000/month

Interested candidates only.

WhatsApp: (phone hidden)

Please message on WhatsApp only. No calls, please.

Subject: E-commerce Customer Support

📌 E-commerce Customer Support | Blended Process Voice and Chat (Gurugram)
🏢 Gk And Sons
📍 Gurugram